Help

Start a discussion
UNSOLVED

Jane Krychiw

updated

20 years ago

JK

Jane Krychiw

2 Posts

0

1911

October 29th, 2006 23:00

cd/dvd drive not opening automatically

Hello
 
I am new to this list today.
 
I am having trouble with my cd/dvd drive not opening automatically. I have to open it by way of the emergency opening and once I do that I have to stick something in between to get it open. I also difficult to pull out. This problem just started recently. My laptop is only 8 months old.
 
Any light you can shed I would appreciate it.
 
Thanks
 
Jane in NJ
 
Dell Inspiron B130
Windows xp sp 2
  • T

    timmy_sp

    11 Posts

    290

    0

    Posted October 30th, 2006 01:00

    if it's still under warranty, i would suggest get it replaced before it expires.
  • R

    rockyl84

    110 Posts

    290

    0

    Posted November 3rd, 2006 13:00

    uninstall the drive from the device manager and restart the system. if that does not solve the issue, try downloading the latest firmware for the drive. and if these two steps fail to resolve the issue, get the drive replaced.
  • JK

    Jane Krychiw

    2 Posts

    290

    0

    Posted November 4th, 2006 00:00

    wooooooeeee You have gone beyond my comfort zone. Uninstall from the device manager???? Firmware?????? If I uninstall from the device manager am I supposed to reinstall and how ? I only received a paper reinstall disc with laptop that directs me to somewhere on the Dell website.
     
    Thanks Jane
     
     

Dell Support Resources

Latest Solutions

View More