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j-waterloo

updated

3 months ago

JW

j-waterloo

3 Posts

1

2405

January 6th, 2020 06:00

sa-ent 4.0.5: requires a reboot every 8-12 days to clear DNS issue?

SupportAssist Enterprise 4.00.05.30

It seems every 8-12 days the system gets into a state where it does not pass the "Internet connection" network connection test. The details for the test show "Operation failed due to internal server error."

A reboot clears the error as all the tests then pass.

Connecting via ssh to a root shell shows DNS is fine at that level.  The Application logs just indicate a failure below.Is there a way to get the specific details?

ERROR com.dell.supportassist.common.gateway.RESTGatewayApiImpl- 81 - Exception caught while connecting to Rest API: 
com.dell.supportassist.common.eAPI.EAPIServiceException: NETWORK_CONNECTIVITY_TEST
  • V

    Virtuatek

    6 Posts

    2083

    0

    Posted January 15th, 2020 03:00

    Same here!

    But i am not sure, if it's an DNS issue or a general problem of the appliance. I hope a patch will arrive soon.

  • X

    xpkranger2

    1 Rookie

    •

    64 Posts

    2068

    0

    Posted January 22nd, 2020 07:00

    I'm getting the same error, but I'm curious as to what command you used to test from SSH?

  • V

    vCas

    3 Posts

    2050

    0

    Posted January 26th, 2020 19:00

    We appear to be experiencing the same issue. Appliance reporting issues with connectivity/smtp server config but after reboot are fine.

  • VT

    VU-Tiger

    1 Message

    2043

    0

    Posted January 27th, 2020 12:00

    We also are seeing this issue.  A reboot of the system does make it work again.  Would love a patch for sure

  • R

    rogers78

    30 Posts

    1999

    0

    Posted February 1st, 2020 13:00

    I noticed the same issue today. Have not visited SAE for while and was surprised to see all tests failing after logging in today. A reboot solved the issue.

  • RS

    roman.sobota

    2 Posts

    1970

    0

    Posted February 3rd, 2020 22:00

    I have same problem, probably software bug. VA can running without any issue about 14 days.

  • P

    patsmith

    19 Posts

    783

    0

    Posted December 10th, 2021 11:00

    A knowledgebase article was created this for this:  https://www.dell.com/support/kbdoc/en-us/000181583/supportassist-enterprise-4-x-intermittent-connectivity-to-global-access-and-managed-file-transfer-upload-servers

     

    #IWork4Dell

  • J

    JarodCs

    1 Rookie

    •

    8 Posts

    732

    0

    Posted December 20th, 2021 07:00

    We moved from the sa-ent 4.0.5 appliance to 2.0.70 install on a VM to correct this issue.  At the time Dell support recommended it to us as we were not monitoring and storage gear with SAE.  

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