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printer offline vista and wireless
I have a brand new Dell 1720 and the wireless adaptor 3300 conected to a VAIO vista. The instalation when smothly and even in a second laptop. It worked few time but then it stop printing with the message "printer offline". I have tried everything, removing drivers, reinstalling them . I tried only connecting the printer using the wireless adaptor only to the laptop which is Dell and had XP and no vista and the same thing happens. Reading in the forum seems to be a common problem but I am concerned with the multiple frustration messajes posted. Any suggestions
Thank you
bjren,
If your printer is attached using a 3300 wireless print adapter, then I would suggest these steps.
Un-install your printer.
Restart your computer.
Download the proper drivers.
Now, lets fix your wireless router so everything communicates properly.
Update the firmware in your wireless router. Manufacturer's website, make & Model needed.
Broadcast SSID(You may want to change this to make it easier to connect)
Use WPA-PSK(TKIP) Security. Most wireless devices work best with this type of security.
Mixed b and g mode(n if available)
Use channels 1, 6 or 11. Most devices work better on these channels.
Save and exit. Power everything off for 30 seconds. Power everything back on, wait 30 seconds, now try to connect.
After router is done, now setup your wireless print server/printer.
Attach the 3300 to your computer using the USB Cable and insert the 3300 disk. Follow the instructions. It should ask you for the network ID, type of security and password.
Now setup the printer.
Install the drivers, choose network, choose I'm using a wireless print server(if you do not see this, then choose add printer and you should see it then) and follow the instructions.
Please remember to install the latest firmware for the 1720dn printer
bjren
1 Message
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Posted September 29th, 2008 14:00
I have been searching a solution for a Dell 1720 DN is off-line issue on this site. But failed to find any solution/suggestion at all. All the posts are dated from 2006 and 2007. There're still not one single solution/workaround for so long?!
I am fed up with this kind of inferior technical support for their product!
I am starting to wonder why people purchase this printer (Dell 1720 DN)?! There's no support, no solution to this simple question!
I'm going to suggest all our staff Not order Dell printers at all in the future.