Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side)          Color cartridge = color side(right side)

Photo cartridge = black side(left side)          Color cartridge = color side(right side) 

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.

Rick

I fought with my printer and drivers for the better part of two hours before deciding to come look through the forums.  This worked like a charm!  Thanks a bunch!

AggieThrower30,

Glad you got your Dell 926 Printer working. Thanks for posting back.

Take care,

Rick

JSWLZLl1956,

Try using

Delete Print Jobs Hopefully afte you use it once, it should correct this. When you get ready to print, click on file, print and please make sure the correct printer is listed. I have had others have the wrong printer selected and sent the print file to the program or printer they previously used.

Rick

Rick

This did not work. I can print 1 project then anything after that gets stuck in Queu. I then go to deleat from queu and all but the 1st original stuck project delaeat. I most shut down restart then this project prints i then can print 1 more project then after that once agin everything gets stuck in queu

lighting_guy,

You were almost there.

Disconnect the pprinter. Download and run the patch(a Printer cleanup utility) and restart your computer when prompted.

Before you install the Vista drivers, right click on the drivers file, left click properties, compatibility and select SP2. Right click on the Drivers file and left click run as administrator.

The sometimes the files just unzip. Noe in the folder you'll see the setup.exe file. Right click on the setup.exe, left click properties, compatibility. Select Vista SP2. Now right click on the setup.exe file, then left click run as administrator.

You should then get the agreement and it will start to install the printer. Keep this going until yu see the message the printer is not connected. Connect the printer at this time.

Rick

I downloaded the Vista driver, set the compatability to Vista SP2, and unzipped the file.When I launched the setup.exe it told me that the printer was incompatible with Windows 7. I repeated this using Vista SP1 and plain old Vista, all with the same results. Help!

My computer is up-to-date with all the above updates. I have run the removal patch several times. I've reinstalled many times. Un hooked, rehooked, unplugged, replugged. Rebooted, etc.

When I remove the program, including deleting drivers, folders, etc. there is no indication the removal patch has not worked correctly.

When I reinstall using Dell's latest driver for the aio 926, I consistenly see a short-lived message saying there was a problem in the installation and that the hardware might not operate correctly. There seems to be no information as to what the installation problem might be.

In terms of history, I was a month or so ago having spooling problems. The printer screen in control panel would show the printer non-existent. I used the Microsoft Fix-it button. That cured the problem for about three weeks. The fix-it button worked a couple more times when the printer would vanish. Now it's not a spooling problem but seemingly a USB communication problem.

I have Windows XP, Service Pack 3. The USB tree in Device Manager seems complete, and all drivers are up-to-date, including USB root hub and Host Controller and Enhanced Host Controller entries. When installed the USB Composite, All-In-One, Support lines are all present.

The printer's Service Tag number is:

Thanks,

NotCom

<ADMIN NOTE: Service Tag Removed Per Privacy Policy>

NotCom,

First, can you copy a document when you put it under the glass? B&W and color?

What is the make and model of your computer and operating system?

Rick

Hi Rick,

I was able to copy and print in both color and black and white, directly from the scanner to the printer, but couldn't scan and print via the computer.

I have a Wintergreen computer with AMD Sempron 2000 MHz processor, 166 Mhz Bus,  SiS-741 Motherboard, Phoenix 6.00 PG, 1024 MB memory. The Operating System is Windows XP, with Service Pack 3. The high speed USB jacks in the front of the computer were unplugged two years ago due to a motherboard problem, but I haven't had any trouble to this point with the lower speed USB jacks in the rear of the computer.

Thanks, Don