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zenonz

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1 year ago

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zenonz

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5 Posts

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August 22nd, 2022 02:00

Precision 5530 and HDMI not sending signal

Hello,

after several years of using with a TB dock I have decided to try using built-in HDMI port to connect to external displays.

To my surprise it turned out that devices get detected properly (names, resolution, refresh rate, etc.), Windows believes that is projecting to external screen, however devices claim they receive no HDMI signal. That occured on the latest Dell drivers running on Win 11. What I have tried so far without luck - the issue persists:

- fresh install of Windows 11,

- fresh install of Windows 10 x64, 21H2,

- fresh install of Windows 10 x64, 2004 (install image created by Dell System recovery tool)

- downgrading Intel UHD drivers,

- downgrading laptop BIOS.

I have tried connecting two external monitors (Dell U2413) and also to LCD TV, using in total 4 different HDMI cables - result is the same. I was suspecting some hardware failure of the HDMI port, so I even tried wireless display/projection and there again screen is completely black on the TV (resolutions/refresh rate), however in wireless display mode I get sound transmitted to the TV - so similarly like with wired connection - system believes that connection is established properly.

Losing hope completely I have tried live Linux distributions and to my surprise both FerenOS and Linux Mint work flawlessly over HDMI output! Display is projected early during boot of the system...

Is there any idea how do diagnose what can be wrong with my setup?

Thanks!

  • hanoilaptop

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    3 Posts

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    Posted August 26th, 2022 19:00

    Have you tested your discrete GPU? Does it work?

  • zenonz

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    5 Posts

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    Posted August 27th, 2022 01:00

    Yes, all hardware tests have been performed and passed successfully including NVIDIA and Intel GPUs. I have read somewhere that only Intel GPU can render graphics for HDMI on those machines, I also tried disabling NVIDIA GPU in Windows - without any effect.

  • 1376

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    Posted October 11th, 2022 23:00

    Same model, similar problem. Detected that I was connected to my TV but the TV showed no signal. After updating all of my drivers the problem is worse (screen goes black and no signal as opposed to used to being able to see the integrated screen). Rolling back to Intel uhd 630 v23 (oldest available), no luck. I’ve even reconnected the hdmi’s hardware insert to no avail. Please let me know any progress updates on this issue!

  • zenonz

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    5 Posts

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    Posted October 12th, 2022 03:00

    You can try running a live Linux to check if the HDMI output will work for you as it did for me. Unfortunately I was not able to resolve the issue, and I returned the computer. Now I have another model without HDMI issues, so I can't help anymore.

  • letterm1973

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    Posted June 7th, 2023 07:00

    Same issue.  This is infuriating.  Why can't Dell just put a recall/defect notice on their website?  This is junk. Clearly the HDMI port doesn't work at all, even using a docking station or USB-C to HDMI converter.

     

  • zenonz

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    5 Posts

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    Posted June 7th, 2023 12:00

    Myself I was lucky to be able to return the laptop to the seller, so mystery remains unsolved for me. Luckily Copies of Precision 5520 and 5540 I have don't suffer for the same problem.

  • IT person

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    1 Message

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    1

    Posted October 12th, 2023 11:59

    Please try the following, go to BIOS and disable all USB-C and Thunberbolt features, save the settings, restart and go again to BIOS and enable all features again, save, restart, it helps sometimes.

    I got this from a support thread somewhere else, worst case you may have to set the BIOS settings to default afterwards.

  • alamillo

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    Posted October 14th, 2023 18:26

    Same problem. I installed ubuntu (dual boot), and with ubuntu it is working. After connecting with ubuntu I have to restart the laptop and the HDMI works in Windows 11

  • 0

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    Posted October 23rd, 2023 09:54

    Same issue for me. Just stopped working suddenly (maybe a driver update??)

    Display is detected in Windows but no output. Mine does work with a USB adapter luckily.

    Overall I'm extremely disappointed with the laptop. I've had an engineer out a number of times for a new battery, hard drive, complete new motherboard. I'm now out of warranty and the next time it goes wrong I'm moving away from DELL.

  • J. Mollura

    1 Message

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    Posted November 14th, 2023 22:22

    Anyone figure this out? I'm a professional speaker and I rely on my HDMi output on my Precision 5530. USB-C outputs just fine.

    I'm made sure OS and al drivers are updated (Windows 10, 64 Bit)

    The monitor (I tried multiple) shows up in Device Manager, I have it display set to "Extend" so when I connect the HDMI, my la[top behaves like there is a monitor connected (mouse can go off screen, I can even send windows to the other screen) but no data is being sent becuase the 2nd monitor says "No Signal"

    Things starts flickering about 4-6 weeks ago and finally died all together together today.

    Super frustrating, any help would be appreciated!