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Witchy_uk

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10 years ago

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Witchy_uk

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February 8th, 2017 04:00

TL2000 and LTO6 reporting UNEXPECTED DATA in Diagnostic tests

Hi folks,

We have a TL2000/ULT3580-HH which has been giving us problems over the last few weeks.

The drive has been replaced and firmware upgraded to the latest for both drive and library, G9P1 and E.30. Host is a PowerEdge running W2K12 with a Dell 6GB SAS card hosting the library, driver version 6.2.5.5

Veeam 8 reported the drive disappearing during a backup and there's a corresponding event 11 in the server event log from LSI_SAS2 simply saying 'controller error'.

Running the ITDT with a scratch tape (and the Veeam tape services stopped) I get UNEXPECTED DATA and pretty much nothing else, with an associated LSI_SAS2 event 11 so the fault isn't at Veeam level. I've tried 3 different tapes.

What else can I look at?

Cheers

Witchy

  • tapelibraryfixer

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    Posted February 9th, 2017 00:00

    The sas card itself may be at fault, or maybe check device manager and see if the sas card is reporting an error there, maybe it doesn't like the driver.

    you could connect the sas card to a different system and see if the error follows it.

  • Witchy_uk

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    Posted February 10th, 2017 02:00

    I've got an engineer on standby to replace the card but it seems odd that it will do everything required apart from sustained writes. In the old days on HP kit the first thing to check with this sort of problem was cables and terminators - short bursts of activity would be fine but anything strenuous would overload the bus.

    I guess even SAS cards have internal terminators. Yesterday I was trying to find a best practice guide to see if it would indicate which port(s) are recommended on the card and library.

    Cheers

  • pat_g84

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    Posted April 6th, 2017 01:00

    Was this ever resolved?? We have the same issue with unexpected data in ITDT. The LTO4 drive is fine as we swapped it from a TL4000 to a TL2000. It seems it doesn't like the TL4000 which is connected via SAS to an HP P411 in a DL160G6 running win2008 R2. The TL2000 is connected via iSCSI.

  • Witchy_uk

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    Posted April 6th, 2017 02:00

    Hi,

    We did resolve it in the end, there was a later version of the LTO6 driver on IBM's website (6.2.6.0 I think) and we changed ports on the Dell SAS card so there still may be a problem but we've bypassed it for now - backups have been fine for the last 3 weeks.

    Lots of things to check from the P411 side of things though, particularly if you've got the Insight Manager agents installed on the DL160 - turn off the Storage Agent (which will turn off the Foundation Agent) if it's running. Latest P411 firmware that I can see is 6.64. Also try the port swap.

    W

  • tapelibraryfixer

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    Posted April 6th, 2017 02:00

    what version do you run? there on v9.1 at the moment

    do you there an issue with the drive , can you do a dump of the logs?

  • pat_g84

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    Posted April 6th, 2017 13:00

    I'm currently running IBM Tape Diagnostic Tool - Graphical Edition - v9.1.0.20161006.

    I've pulled the drives and put them in a TL2000 with the same Library firmware C.30. The drives show no issues when routed through the iSCSI to SAS card on the TL2000.

    I will check the couple of things Witchy_UK later tonight and report back. I don't really want to hijack this thread but I may or may not create a new one if what Witchy says doesn't resolve it.

    Thanks guys!

  • pat_g84

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    Posted April 9th, 2017 13:00

    I've started my own post and this seems to be driver related. However my post is awaiting a moderator to approve the post. I assure you it's more detailed than required.

    Thanks,

    Pat