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Go to SolutionNon certified drives throwing Faults
Hello,
We have a number of Dell blades running Perc h700 and Perc h710 cards.
Most of these are running Samsung 840 pro SSD drives, and Samsung 830 SSD drives - these drives are running perfectly fine, and simply show us as "non certified" and the array is "Non Critical", this causes no problems.
Now we've just installed some servers with the latest crucial 960GB SSD drives, and again it all works fine, but every time the machines boot it's reporting errors into the CMC log :
- Server 12 health changed to a critical state from either a normal or warning state.
- Fault detected on drive 0 in disk drive bay 1
- Fault detected on drive 1 in disk drive bay 1.
Does anyone have any idea why this might be happening?
Here are the omreports:
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root@zeus :emotion-53:# omreport storage vdisk List of Virtual Disks in the System Controller PERC H710 Mini (Embedded) ID : 0 Status : Ok Name : Zeus State : Ready Hot Spare Policy violated : Not Assigned Encrypted : Not Applicable Layout : RAID-1 Size : 850.00 GB (912680550400 bytes) Device Name : /dev/sda Bus Protocol : SATA Media : SSD Read Policy : Adaptive Read Ahead Write Policy : Write Back Cache Policy : Not Applicable Stripe Element Size : 64 KB Disk Cache Policy : Enabled root@zeus :emotion-53:# omreport storage pdisk controller=0 List of Physical Disks on Controller PERC H710 Mini (Embedded) Controller PERC H710 Mini (Embedded) ID : 0:0 Status : Non-Critical Name : Physical Disk 0:0 State : Online Power Status : Not Applicable Bus Protocol : SATA Media : SSD Device Life Remaining : Not Applicable Failure Predicted : No Revision : MU02 Driver Version : Not Applicable Model Number : Not Applicable Certified : No Encryption Capable : Yes Encrypted : No Progress : Not Applicable Mirror Set ID : Not Applicable Capacity : 893.75 GB (959656755200 bytes) Used RAID Disk Space : 850.00 GB (912680550400 bytes) Available RAID Disk Space : 43.75 GB (46976204800 bytes) Hot Spare : No Vendor ID : ATA Product ID : Crucial_CT960M500SSD1 Serial No. : 1311092FA641 Part Number : Not Available Negotiated Speed : 6.00 Gbps Capable Speed : 6.00 Gbps Device Write Cache : Not Applicable Manufacture Day : Not Available Manufacture Week : Not Available Manufacture Year : Not Available SAS Address : 4433221104000000 ID : 0:1 Status : Non-Critical Name : Physical Disk 0:1 State : Online Power Status : Not Applicable Bus Protocol : SATA Media : SSD Device Life Remaining : Not Applicable Failure Predicted : No Revision : MU02 Driver Version : Not Applicable Model Number : Not Applicable Certified : No Encryption Capable : Yes Encrypted : No Progress : Not Applicable Mirror Set ID : Not Applicable Capacity : 893.75 GB (959656755200 bytes) Used RAID Disk Space : 850.00 GB (912680550400 bytes) Available RAID Disk Space : 43.75 GB (46976204800 bytes) Hot Spare : No Vendor ID : ATA Product ID : Crucial_CT960M500SSD1 Serial No. : 1311092FA619 Part Number : Not Available Negotiated Speed : 6.00 Gbps Capable Speed : 6.00 Gbps Device Write Cache : Not Applicable Manufacture Day : Not Available Manufacture Week : Not Available Manufacture Year : Not Available SAS Address : 4433221105000000 root@zeus :emotion-53:# omreport storage controller Controller PERC H710 Mini (Embedded) Controllers ID : 0 Status : Ok Name : PERC H710 Mini Slot ID : Embedded State : Ready Firmware Version : 21.2.0-0007 Latest Available Firmware Version : Not Applicable Driver Version : 06.504.01.00-rh1 Minimum Required Driver Version : Not Applicable Storport Driver Version : Not Applicable Minimum Required Storport Driver Version : Not Applicable Number of Connectors : 1 Rebuild Rate : 30% BGI Rate : 30% Check Consistency Rate : 30% Reconstruct Rate : 30% Alarm State : Not Applicable Cluster Mode : Not Applicable SCSI Initiator ID : Not Applicable Cache Memory Size : 512 MB Patrol Read Mode : Auto Patrol Read State : Stopped Patrol Read Rate : 30% Patrol Read Iterations : 9 Abort Check Consistency on Error : Disabled Allow Revertible Hot Spare and Replace Member : Enabled Load Balance : Not Applicable Auto Replace Member on Predictive Failure : Disabled Redundant Path view : Not Applicable CacheCade Capable : Yes Persistent Hot Spare : Disabled Encryption Capable : Yes Encryption Key Present : No Encryption Mode : None Preserved Cache : No Spin Down Unconfigured Drives : Disabled Spin Down Hot Spares : Disabled Spin Down Configured Drives : Disabled Automatic Disk Power Saving (Idle C) : Disabled Time Interval for Spin Down (in Minutes) : Not Applicable Start Time (HH:MM) : Not Applicable
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kathirvel1980
1 Message
48726
0
Posted October 18th, 2016 08:00
ID 0:1:0 Status OK Name Physical Disk 0:1:0 State Online Power Status Spun Up Bus Protocol SAS Media HDD Failure Predicted No Revision ES66 T10 PI Capable No Certified Yes Capacity 278.88GB Used RAID Disk Space 278.88GB Available RAID Disk Space 0.00GB Hot Spare No Vendor ID DELL(tm) Product ID ST3300657SS Serial No. 6SJ7Z4GE Part Number CN0F617N7262242P00KTA03 Negotiated Speed 6.00 Gbps Capable Speed 6.00 Gbps Sector Size 512B Manufacture Day 04 Manufacture Week 09 Manufacture Year 2014 SAS Address 5000C50071FF6E6D ID 0:1:1 Status Non-Critical Name Physical Disk 0:1:1 State Online Power Status Spun Up Bus Protocol SAS Media HDD Failure Predicted Yes Revision VT31 T10 PI Capable No Certified Yes Capacity 278.88GB Used RAID Disk Space 278.88GB Available RAID Disk Space 0.00GB Hot Spare No Vendor ID DELL(tm) Product ID ST300MP0005 Serial No. S7K1DY6V Part Number CN07FJW47262268500E6A00 Negotiated Speed 6.00 Gbps Capable Speed 6.00 Gbps Sector Size 512B Manufacture Day 07 Manufacture Week 31 Manufacture Year 2016 SAS Address 5000C500982B5651 I understand that the drives will show as Non-Critical as they are no supported, however that's not my problem here. I'm saying that on Boot the CMC is reporting the drives are Faulty with these new Crucial Drives. This does not happen with the Samsung drives, which are also not supported.
DELL-Geoff P
990 Posts
58117
0
Posted April 25th, 2013 13:00
The firmware mismatch is most likely the cause of the fault. From Crucial's site, it shows these drives are for PC's and MAC's, and doesn't show any enterprise support for the drive. I would contact Crucial and find out if they have tested these drives on Dell's server platforms.
Regards,
This is a raid controller issue, Dell programs firmware with the disk headers from all supported drives. The controller shows the correct info for each connected disk. If the disk is un-supported then it doesn't mean it won't work but that it hasn't been tested or qualified for that controller and the header not entered in the firmware.
Your SSD is working fine, it's the controller reporting it.Doesn't know what's on the end of the cable so chucks up an error. I have seen a whole rack of 2950's with ssd's all showing red led faults but really all working ok.
As to the difference between samsung and crucial, well they are different manufacturers and probably different controller/firmware. So behave differently.
theflash1932
11 Legend
•
16255 Posts
58091
0
Posted July 12th, 2013 18:00
No, what the controller logs is not changeable.
Did you ever find a work around or fix for this?
We are having a similar problem using OCZ Talos 2 R (Enterprise Grade) drives. The error notices on the drives would bother us, but our concern is that the iDRAC won't notify us if a drive actually does fail since it reports them as failed all the time even though they are fully functional.
DELL-Geoff P
990 Posts
58117
0
Posted April 25th, 2013 08:00
The error comes from being a non Dell certified drive. The drive will function normally, but the firmware mismatch will return the error.
Regards,