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NotOriginalName
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April 15th, 2014 14:00
PE1750 Amber only blinking indicator
Good Day,
I am in need of some help and appreciate any effort given. I have a Dell PowerEdge 1750 with an amber only blinking light.
This PE has Windows 2000 installed for an OS. At this time, the only Dell software I see installed is Dell Array Manager. I tried to install Dell Administrator Open Manage and it says that there is previous Dell software installed and I need to uninstall that first. I do not feel uninstalling the AM would benefit this system at all. Basically I am afraid I will loose the Raid1 & Raid5 setup.
I decided to re-boot the server and run the onboard diagnostics and was given this error:
IPMI - IPMI Sensor Data Record Check :FAIL
Result Code: 2900-0325
Msg: Battery at low or below lower critical threshold.
I have not a clue what this could be. I thought maybe the CMOS and tested that and the CMOS Integrity test Passed. I have scoured the internet now for many work hours and it seems I can not get a positive solution to this issue.
Any and ALL insight is much appreciated,
DELL-Chris H
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Posted April 16th, 2014 08:00
If the error is pertaining to the Perc battery then you will want power down. reseat the battery connection, and the go here - http://www.dell.com/support/home/us/en/555/product-support/product/poweredge-1750/drivers
Set to Windows 2000 and then under SCSI Raid find the driver and firmware for your controller and then update it. If the battery issue persists beyond that I would look at replacing it.
Let me know.
DELL-Chris H
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Posted April 16th, 2014 12:00
By looking at the voltage I can tell it is the CMOS battery. Now this is simply a CR2032 coin battery you can get from most stores. So you can get it fairly easily. Now what I would do is access the BIOS and note the settings, in case they are lost on powering down and replacing the coin battery on the board.
Let me know how it goes.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!NotOriginalName
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Posted April 16th, 2014 07:00
Hi Chris,
Thank You for the reply & information.
I will administer this server at some point today and will update this status immediately.
NotOriginalName
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Posted April 16th, 2014 08:00
Hi Chris,
I removed the Array Manager, re-booted, and installed the OpenManage Server Admin. Everything worked like it should and I thank you for the info.
I was able to clear the logs and do see and underlying issue.
From System > Main System Chassis > Voltages > Battery.
So now I have a better Idea of what is going on and now I will investigate what this battery is and how to change this battery without causing further issues.
Cheers,
NotOriginalName
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Posted April 16th, 2014 08:00
Thank You,
I will give this a try and update status upon further administration
NotOriginalName
17 Posts
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Posted April 16th, 2014 11:00
Hi Chris,
At this time I am unable to reseat the battery connection, however, I did update the bios, firmware & driver for the SCSI Raid and the Amber light has gone away (Woo-Hooo).
After the update, I returned to OMSA and still do see the critical component:
Main System Chassis > Voltages > (Probe Name) Battery
< Status Critical, Reading 1.122V, Min./Max Failure Threshold is 2.709V/3.289V (default values)>
Is this something I should be concerned of and if so, how can I find what I should replace?
In OMSA, I went to Storage > PERC 4/Di > Battery and see a green check mark there if that is of any help.
Thank You soooooo much for this help.
Cheers,
DELL-Chris H
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Posted April 16th, 2014 11:00
Have you cleared the log since updating. If not go ahead and do that and see if the error returns.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!NotOriginalName
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Posted April 16th, 2014 12:00
Hi Chris,
I clicked the logs tab in OMSA and cleared the Hardware and Alerts log and rebooted the server.
When I open OSMA, the red x is still showing beside Main System Chassis.
NotOriginalName
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Posted April 16th, 2014 12:00
I have found an article and in this article they refer to the CMOS battery.
http://en.community.dell.com/support-forums/servers/f/956/t/19036975.aspx
I wonder if that could be it.
DELL-Chris H
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Posted April 16th, 2014 06:00
NotOriginalName,
The IPMI error you are seeing is identifying a previously logged event. A 2900-#### is only saying there is that event in a previous log. If you clear the hardware log that wouldn't show any further. In regards to OpenManage Server Administrator and OpenManage Array Manager, those are both Dell tools used to monitor and manage your server. They can see you Raid configuration and can change it if so desired, but they don't maintain the configuration. The raid configuration data is stored on the hard drives and on the raid controller that is installed. Now with OpenManage Management tools, they prefer to play alone. So the reason for the error is it sees Array Mgr installed. So you can uninstall Array manager and install Server Admin without worrying about it.
If you install OpenManage Server Admin you can go to the Hardware Log and clear it.
Let me know how it goes.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!