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Alejandro ve
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October 18th, 2026 18:53
AMD Radeon E9173 In optiplex 7010
I place my video card on the PC and everything is going well, only it is with the generic Microsoft driver and the problem is coming is when I try to update the driver of the video card so that it works correctly and at the end of the installation it starts to flash the screen and in the end it is black I need some solution.
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Posted October 19th, 2026 16:53
Hi
Bit of a hybrid methinks...
The driver to try is Dell’s AMD Embedded Radeon E9173 Graphics Driver, version 25.20.15023.1001, A02 (
PXR3D). It is the Dell-packaged driver for that exact GPU, even though Dell’s OptiPlex 7010 model page may not list it because the card was not an original 7010 configuration.BUT NO GUARANTEES.
Dell has not validated that GPU/model combination.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=pxr3d
Kind Regards
anne_droid
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Posted October 19th, 2026 17:01
I also tried with the official driver, this one from Dell, and it still turned black just after, when I started to blink, I have about 3 days trying everything and nothing with their generic drivers if it works, but when installing the original Dell or amd drivers, they go down the same road.
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Posted October 19th, 2026 17:17
Hi
Installed OS is W10?
Kind Regards
anne_droid
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Posted October 19th, 2026 17:21
In Windows 10, you know, I was told to try Linux to see if it works with its drivers, you know why?
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Posted October 19th, 2026 17:32
Hi
No.
But I am typing using Linux Mint, and I quite often suggest it, along with Zorin and Debian.
It is certainly a Lo-Cost / No-Cost option.
Kind Regards
anne_droid
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Posted October 19th, 2026 17:33
@anne_droid, do you think the graph can work on that operating system without any problems, or do you think it can keep failing?
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Posted October 19th, 2026 17:39
Dunno.
The internet says....
Distro Likely result Notes Linux Mint Very good Ubuntu-based, ships current kernel/Mesa; easiest “install and it works” choice. linuxvox+1 Zorin OS Very good Also Ubuntu-based; AMD Radeon support is included by default via the open-source drivers. help.zorin+1 Debian 12/13 Good, with one caveat Stable Debian may carry an older kernel/Mesa, so use the current stable release and install firmware-amd-graphics; testing/sid will have newer graphics packages. linuxvox+1Because Mint and Zorin will run live, no install, it should be easy to tell.
Kind Regards
anne_droid
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Posted October 21st, 2026 06:44
Run Windows updates to get the AMD graphics driver installed properly. Check in the optional updates if graphics driver was not being installed automatically.
A forced restart (press and hold power button for 7 seconds to power off, then press power button again to turn on) can fix the black screen issue as well.
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Posted October 24th, 2026 11:03
Try installing a driver compatible with the AMD Radeon E9173 and your Windows version. Also, check for BIOS updates and make sure the card is compatible with your OptiPlex 7010.
Alejandro ve
1 Rookie
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5 Posts
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35 Points
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Posted October 24th, 2026 11:09
Apparently it was my TV, I used it as a monitor and when I installed the video drivers, I simply did not communicate correctly with the AMD Radeon E9173, it should be noted that I used a passive adapter from DisplayPort to HDMI, at the end I put on a monitor and gave video right away without any problems.