I have been a loyal dell customer for years. I actually always had great experience until recently when I had a problem and had to get in contact  with their support. services. I recently purchase a new lab top from dell and it's been a nightmare since I received it.  It never works well  so I am constantly calling  dell customer and tech service which is the worse. First of all I can't understand what they are saying. After 3-4 hours of trying to resolve my many issues I still get no where. I was assigned an individual by the name of Saran who never returns my calls and is no help so I contacted tech support.  I finally get someone who can help after 3-4 hours of trying, taking time away from my new born and 5 year old son.  I am now exhaused  I have already had it replaced once and everytime I chat with or call support they tell me to do the recovery cleanup and that only helps for a short while then it starts messing up again. I called customer service because I had contacted Tech support so many times and they keep telling me the same things that don't work. I explained to them that I give Dell alot of business and even have a small business  where I bought many pc's and servers from dell. The million customer service rep I spoke to that night said that she would transfer me to tech support. When I told her I've been there a millions times in the last week she said she would send me over but stay on the line and explain my issue which she never did. After being on hold for 30 minutes I was hung up on this happen several times. I wanted to contact the coporate office to let them know that they lost a customer that spends alot of money with them every year and when I told them that they only laughed and said do what I want. Dell already lost a loyal customer but I wanted to at least let someone know at corporate support that this has happened so it doesn't happen to someone else.  I've only had this computer for a month and the first week I was told to get my item fix I would have to pay, I just payed over $800 for this computer I am spending nothing else.  When I ask to speak with someone in the US they told me I have to pay. When I ask for any help I am told I have to pay I just brought this computer and believe me I am paying alot but I promise you I will never pay for another Dell. Buy a Mac or a computer that actually work.  Dell take advantage of their good customers . I finally asked to speak to a manager at the customer service and instead of trying to help me when i told  him about my problem he said what do I expect it's a machine it breaks, I understand that but it's suppose to work and not be broken when I receive it and people who is suppose to help me should help and no put me on hold forever, make excuses, and pass me around like a bowl.  I am so disappointed at Dell and I want the world to know thier customer service is the worse and is no service at all and I promise you that all my business associates, clients, staff, family and anyone with an ear will know about my experience with dell.