getting through there is a big pain.plus the connection is horrible most of the time i couldn't even understand what they said.guess i have to try again.just really frustrating.thanks

Hello,

You will need to call and talk to a live person to cancel an order.

It might take a week or more for a credit to your card or account. Sorry. :emotion-52:

Hi mariss,

Message me with your Dell order number and I'll see if canceling your order is still an option.  If not, you may need to refuse the delivery if you decide you still do not want the order. 

Thank you,

ApproachingZeroHour,

You're welcome and thanks for noticing.

Hi mariss, Message me with your Dell order number and I'll see if cancelling your order is still an option.  If not, you may need to refuse the delivery if you decide you still do not want the order.  Thank you,

Debbie, great to see that DELL is indeed monitoring and lurking (in a good way) in the forums.  I know you don't hear it alot, but THANKS!  :emotion-2:

Hello, I have a problem as well in cancelling my order. I ordered it today an hour ago.

PLease help!

Jesus!That's horrible.What is wrong with these people?I couldn't cancel my order either.by the time i actually got to talk to somebody they told me it was too late.....it was not my fault that i couldn't get through or that their service is so poor.unfortunately i placed another order before to make sure that it'll make it here for Christmas.I have ordered from 8 different places this month alone and i had no problems with anything.i did have to cancel one order which i made through Overstock,but it was really easy,because they actually have a cancel button next to an order until it ships.

i am sorry you had to go through with this.i'll send mine back as soon as possible and hopefully get my money back!

My experience cancelling an order is even more frustrating.  After placing an order with a customer service representative, he informed me that HE ordered the wrong part.  However, instead of fixing his mistake, he informed me that I had to call another department (Customer Care) to have this wrong order cancelled.  After calling customer care, the representative told me that the order could not be cancelled and that I could "just return it" when it arrives.  This is not customer "service."

Exactly why the ONLY thing I will order from Dell is computers, which I configure online and do not deal with any sales people.  That way I get what I myself have ordered.  Not sure what benefit there is to order cameras, TV's, etc. from Dell who drop-ships anyway. 

Hopefully a dell employee is monitoring this again. I've had a similar problem excpet when ordering this TV.   I was unable to cancel the order in time and it's on a truck supposed to be delivered in the next few hours.  I don't want to accept the order, but am not sure what will happen if i refuse shipement.  I spoke to a two employees, including a supervisor, who stated i would be charged nothing once the product was returned.  However, I called back b/c i had forgot to ask an additional question and this time the person said i would be charged.  They need to transfer me to a return specialist which i fear may never answer the phone.   I gave up after being on hold for over an hour and currently have been on hold for an additional 35 min on my second call.   Anyone have any experience with what happens on a refused shipment?