You guys are not the only one with this problem. If you search around this forum you'll find a lot of people are experiencing the same problem but no one seems to be able to get any support for this issue from Dell.
I just returned my TM 2300. I am really not satisfied with it. I can't get WPA running AES encryption to work with TM1300. Phone tech support numerous times. I can't believe the response I got... "we have no documentation on this problem but as longs you can connect without encryption, it's not an hardware issue. Thus we're not obligated to support". I was told to search around the Dell website and fix the problem myself. I find this beyond ridiculous, I would understand if I'm using a different brand router. However, I am using truemobile for everything from wireless card to wireless router.
I checked the firmware and everything updated Windows and so on..... Finally, I give up and demanded a refund on the TM2300 router.
The reason I bought a Dell is because of customer service. I thought a company as big as Dell would have excellent customer service. I guess I was wrong. Dell will definitely not get my business again.
I am also very disappointed. My Inspiron 5150 notebook is brand new. The Truemobile 2300 router is brand new. The operating system is Windows XP Professional. This stuff should work right out of the box. We should not have to be software developers to use this equipment.
I am an experienced user. There is no reason you and I, or anyone else, should have a problem with WPA.
Dell needs to be right on top of this, and take care of the customers. I have spent hours fooling with this problem. I even purchased a 900 Mhz telephone to replace my 2.4 Ghz system, just to rule out the obvious interference potential.
Somebody better get the service improved, or else this will be my last purchase from Dell. This was supposed to be fun. It has turned into a real nightmare.
I updated the latest drivers/firmware from Dell for my 1300 and 2300, and also applied the fixes from Microsoft for WPA. Still, it gets "server not found" when I try to use the browser.
I am willing to purchase another router.
Does anyone have WPA working on their Dell notebook? I am very interested in what wireless router you are using. I would like to keep my Dell 1300 in the notebook, and just buy another brand of router.
I just bought the Microsoft MN700 wireless router after I finally returned that piece of junk TM2300. Appearantly a lot of people are having trouble with getting WPA to work.
I have no problem getting WPA with my new router. However, it only support TKIP not AES at this time. It works great and so far no complaints.
I used to have both TM1300 and TM2300. Like everyone else I thought if I get all the components from Dell it should be working right out of the box. However, my experience proved otherwise.
I'm guessing your Truemobile 2300 has the latest firmware and that is why you cannot get WPA to work. I can get WPA to work with the older firmware, but not on the latest firmware. With the latest firmware, it says its connected (with an excellent signal) but cannot get an IP address.
bstroud
21 Posts
457
0
Posted February 3rd, 2004 12:00
I forgot to ask if anyone has successfully used this combination.
My setup was WPA-PSK and TKIP, and the browser always says Cannot find server. The signal strength is very strong.
WEP works just fine using 13 character ASCII key. It became stable after I replaced a 2.4 Ghz phone system with a 900 mhz phone.