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maliboo

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maliboo

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June 9th, 2006 02:00

DON'T EVER BUY A DELL COMPUTERDID NOT KNOW

I HAVE A DELL B120 INSPIRON.  FROM DAY ONE (FIVE DAYS AGO) IT CANNOT ACCESS GOOGLE OR ESPN.  I HAD A TECH COME OUT AT MY EXPENSE FOR $160.00 AND THEY COULD NOT FIND THE PROBLEM.  THEN, I CALLED DELL TECH SUPPORT AND, AFTER THE INEVITABLE TWO HOURS, THE GUY TOLD ME HE DID NOT KNOW WHAT WAS CAUSING THE PROBLEM AND HE TRANSFERRED ME TO DELL ON CALL WHICH HAD THE AUDACITY TO TELL ME THAT THEY WOULD NOT HELP ME UNLESS I PAID THEM.  THE ONLY SOLUTION TO THIS PROBLEM IS NEVER BUY A DELL COMPUTER AGAIN.  BUY FROM A BIG BOX RETAILER THAT WILL TAKE ANYTHING BACK WITHIN 15 OR 30 DAYS.  DELL WILL NOT STAND BEHIND THEIR PRODUCT FOR FIVE MINUTES!!!  THANK YOU.
  • jmwills

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    Posted June 9th, 2006 03:00

    I guess you did not read the fine print...you have the right to return for any reason within 15 days.
  • Artransl

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    Posted June 10th, 2006 09:00

    Why do you think it's Dell that's failed you? The problem could easily be your internet provider settings. I would rather blame the guy who charged you $160 and didn't do anything for you. I would try calling your internet provider and have them help you.

    Message Edited by Artransl on 06-10-200605:32 AM

  • maliboo

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    Posted June 11th, 2006 05:00

    Since we have two other computers on the same network that work perfectly, i do blame dell for preventing me from accessing google and other web sites

    see all the other similar complaints

  • jmwills

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    Posted June 11th, 2006 08:00

    Can you access anything from the suspect machine?  What the Tech do?  What did Dell have you do?

    What are the other operating systems involved?  What is the makeup of the LAN and how do the other machines connect to the LAN as opposed to this one?

  • maliboo

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    Posted June 11th, 2006 16:00

    i don't know if this reply went through the first time

    i can access everything on the internet except google and espn, and possibly others i haven't tried yet

    all machines use windows xp, the other two are hardwired, the one that doesn't work properly is a wireless notebook (it doesn't work properly even when sitting next to the router)

    the tech tried to adjust all interenet security settings and to set google as home page, he deleted dell mysearch or whatever it's called, nothing worked

    dell tech support seemed to try everything in the world including a sysytem restore but nothing workrd, they transferred me to dell on call and started saying it must be a software problem which is not covered by warranty even tho' it was this way right out of the box., they wanted to charge me to try to figure out the problem.  i had loaded no new programs since we turned on the laptop 5 days previous, it has never been able to access these sites

    thanks for any input

  • becer

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    Posted June 11th, 2006 23:00

    Thought I would throw this bit of info into the mix......
     
    Just read some of the FAQs on the Dimension Message Board and this one jumped out at me.
     
    Posted by Yamie1
     
    Sounds like it may be for hardware only....... but bears reading.    If true it may be of some help.
     
    Just read Dell's Return Policy and can't find the "can return for any reason within 15 days". 
     
    I want to take this opportunity to send a big "Thank You!" to the people who have "posted" with their questions.  The answers in many, many instances have been a great help to me.
     
    Becer