UNSOLVED

mralexchang

updated

20 years ago

0

15151

June 28th, 2006 18:00

wrong monitor sent

I had the 2007wfp with banding issues then requested a replacement. I got the replacement box but it was the 2007fp. I was just wondering who else got shipped the wrong monitor.
  • Adamaxus

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    Posted June 28th, 2006 19:00

    thanks for reading the stickied threads :)
  • MJCfromCT

    1 Rookie

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    Posted June 28th, 2006 19:00

    Not everyone is familiar with how online forums operate.

    To the original poster, this link should help:

    http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=59240
  • Adamaxus

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    Posted June 28th, 2006 19:00

    ah right, i should have included a link. i'll learn one of these days.
  • 629

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    Posted June 28th, 2006 20:00

    I did read the sticky and prior to starting the thread I already sent out the PM. I was just wondering how many others were affected by the wrong shipment.
  • dfo2007

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    Posted June 28th, 2006 21:00

    I had the same problem, also.

    Ordered the 2007WFP on 05/25 & received the A00 on 5/31. PM'd Chris on 06/02 & got a nice new 2007FP A02 on 06/20. Sent it back with the airbill that was inside & was received at Dell on 06/22. PM'd Chris and am still waiting for the dispatchers to send out the correct replacement.

    All in all, not too bad, but I'd sure like to know when the second replacement will get added to my 'Recent Order Status'
  • dfo2007

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    Posted July 4th, 2006 01:00

    Well, I just got the replacement A02 this morning (07/03/06) from DHL and am running it through some paces. Major banding is gone and whatever banding, if any that exists, is acceptable at this price point. The text and colors are more 'detailed' and vibrant than the A00. So far I'm happy with it...

    I'll be boxing up my original A00 and calling DHL to schedule a pick up time.

    Sure wish we all didn't have to go through this inconvenience for this monitor. All I can say is Thank You Chris M. for all of your efforts and those behind the scenes whom we don't even know about.

    Dell shouldn't have let this issue get so out of hand.
  • p5tt12

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    Posted February 14th, 2007 20:00

    i ordered ultra sharp monitor and got regular flat panel.   when i get customer service they tell me i did not order ultra sharp  even though i have email that confirms i ordered ultra sharp.  when i pointed that out to the idiots in india,  they hang up.   thisi company is pathetic.  i own 5 dells.  never again.