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achoum

updated

10 years ago

A

achoum

2 Posts

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762

February 22nd, 2017 04:00

U2713H doesn't auto wake up

I have a Dell 7559 with the 2713H. The computer wakes up from sleep from the keyboard or mouse, but the monitor requires that I physically touch the button for it to wake.

Is there any way to fix this?

thanks.

  • DELL-Chris M

    Community Manager

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    Posted February 22nd, 2017 08:00

    Assuming that you are connecting in this way?
    Inspiron 15-7559 HDMI out port --> HDMI to HDMI cable --> U2713H HDMI in port

    * Is the U2713H USB upstream cable connected to a USB port on the Inspiron 15-7559 laptop?
    * "from the keyboard or mouse", are those external USB keyboard and mouse or does that mean the laptop keyboard and trackpad?
    * If the laptop is off (Click Start- Turn Off Computer), then you turn it on, does the U2713H wake up?
    * If you do a restart (Click Start- Shutdown- Restart- OK), does the U2713H wake up?


    DELL-Chris M (old account)

    #IWork4Dell