UNSOLVED
P
Phigment420
9 Posts
0
20072
June 6th, 2006 17:00
How long before Dell contacts you for replacement?
How long is it taking the folks with a 2007 who have put in a request to Chris M. for a replacement to be contacted by Dell, and then actually receiving the replacement. I put in a request as the sticky at the top of this forum indicated, last week, but have not received any calls or anything.
Any info would be helpful.
Thx.
Phigment420
9 Posts
523
0
Posted June 6th, 2006 18:00
I sent a note over to Chris M. to get an idea, but he indicated that he had no ETA. So I'm turning the request out to everyone on the boards. Maybe we can get a sense of how long it takes from people who have actually received their replacements using this forum. It seems like people calling in are getting them faster (versus using the forum to file their replacement request), but that's just a guess.aegis_kleais
57 Posts
523
0
Posted June 6th, 2006 19:00
Chris got communication rolling, but I'm sure he's not responsible for Dell actually making calls/coordinating with the contacts Chris gave them to inform them when to expect replacements.
We're all very eager to get our mointors fixed, but it's just going to be a deal of waiting a "corporate minute" (2-3 weeks) After that time, there's been more than enough slack in the chain to question what's going on.Phigment420
9 Posts
523
0
Posted June 6th, 2006 20:00
I'm not questioning Chris M's responsiveness or being impatient. Chris has actually been very helpful and answers my questions quickly. I'm just trying to gain a bit of insight as to what to expect. I'm fine with waiting a bit, just wondering if there is anyone who has received word back yet.That's all.eaton_chris
5 Posts
523
0
Posted June 6th, 2006 22:00
Thread below, Chris says that they are finalizing the dispatch process this week. So lets hope we get some kind of comfirmation this week.DingoJunior
50 Posts
523
0
Posted June 8th, 2006 00:00
Auriacan wrote:
my problem isn't knowing how long it will be, i would just like word back that i actualy made it onto the list. a simple PM saying that i was on the list is all i need to know.
A "simple PM" to all the potentially hundreds or thousands of users requesting a replacement monitor ceases to be a "simple PM" :smileyhappy:
DingoJunior
bob_c_b
556 Posts
523
0
Posted June 6th, 2006 18:00