UNSOLVED
3rd Time my order has been delayed (almost 1 months of extra delay)
Hello,
I bought 2 monitors 2408WFP, on may 19th and i still dont have them. No one seems to give me a solution (i've called more than 15 times to customer support and Chatted arounf 5 times), they should have been here on the 2nd of June, then i got a Delay and should be here on the 17Tth of Junw now i called today and i was told that he monitor havent arrive yet to my country and that i have to wait even more with no ETA.
So i wa wondering if anyone here can actually help me with my order and treat properly couse i've been insulted, hang up on the phone, told that i cost Dell money, etc... I payed Cash on the 19th so the only ones that are costing someone money is Dell to me.
I'm in Chile actually, this is incredible, then what is Dell giving us for the waitting? couse i've been told i'm asking too much (couse i asked for a compensation, i payed Cash) i own a "small" company actually a website that does hardware review that has 1.5Millons unique IPs a month, so each day this delays it delays my review queue more and costs me value money and time.
What is the real waitting? couse if it is August i will demand Dell for fake information and liying several times to me, i've could have cancelled my order way back and get a decent deal in a 22" or a 24" from other company.
jeanphilippedoy
16 Posts
368
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Posted June 17th, 2008 22:00
Yea, I agree, its for sure not the best pre-sale service but the waiting should be worth it since this is one of the best consumer 24" monitor in my opinion (by consumer I mean I am not talking about very professional monitors designed for color critical applications that sells for 1500$+). Warranty/exchange service should be better and easier to deal with from what I heard on this forum and around the web.
I paid my 2408WFP 563$ on promotion and I believe its really a great deal and a good quality/price ratio.
Sure it is a good monitor but 2 months of waitting? also 2 months of in advance payment? kinda makes it a really bad option.
Add 2 hours of phone talking every 2 days, many chat sessions, several lies, several mis treatments from dell representatitves.
Now i hoped this forum could give me some support but it seems like the trend is the same no one answers to my issue.
nmayooran
1 Rookie
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71 Posts
368
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Posted June 16th, 2008 18:00