Call Customer Service and send it back for a refund or exchange.  Do not go through tech support.  I am pretty sure they will send you a new one or refund for full amount if it is within 21 days from purchase date.  I got a full refund and am awaiting A01.

When dealing with offshore tech support you need to make sure they can find your problem in the list of scripts they have.  Complicated problems may need to be simplified so they can find them.

 

You do not have 1 bright pixel, your monitor has a "really bright spot in the and it won't go away". 

You will then be instructed to try and "rub it out", reboot in to your BIOS and see if its still there, unplug your monitor and plug it back in, etc.

At the end of the script his last option will be to replace the monitor.

 

By telling them you have 1 bright pixel and want to exchange it under the monitor pixel policy you have identified your root issue and let them know what resolution you demand to the problem.   You have created confusion by not allowing the normal troubleshooting through the script screens and they don't have the authority to replace your monitor just because you want it replaced.

 

Tell them a symtom and ask for help, let them "troubleshoot", when nothing works the final option is always to replace the part if under warranty.

 

Thanks for the reply; but I essentially did what you said.  The tech went through the scripts and I did have to boot in the BIOS, unplug the monitor etc.  The issue was the end of the converstaion where she said I needed 6 or more dead pixels.  But I have an Ultra Sharp and it only need 1 pixel to have it replaced.

So are there any developments?

Well, when I finally got around to calling, Customer Service was closed.  So I decided to try Tech Support again. This time I got someone who knew of the issue and the policy.  She tried a couple things that the previous tech tried but basically said they would replace the monitor.  After she got all my info her supervisor spoke to me and said that I would be getting a replacement monitor in 2 days and it would be "A04" firmware. (I thought the next version was A01 but I wasn't going to question him).  Sure enough in 2 days the replacement monitor arrived.  I was a little dissappointed that it was the same A00 revision but I don't use it for playing games or watching movies so I don't care.  No dead pixels on this one so I'm a happy camper!

Well, ain't that pretty cool! Congratulations!

 

The question remains, though, as to why some of Dell's supposedly "highly trained tech support staff" aren't even aware of their company's own warranty policies...