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2407wfp flat panel monitor power on button failed
unfortunately it failed in the OFF position, so my monitor will not turn on. the switch is definitely bad -- pushing it does not result in any clicking sound. I do recall having some difficulty earlier in cycling power to the monitor, but thought nothing of it. I generally turn off my monitor and system every night, so I've probably pressed the switch each night for about 6 months. I'd be happy to take it apart and attempt to repair the switch, but I failed to find the places where the cover snaps on. I don't have the shipping boxes any more either. Is there a Dell store in the Silicon Valley, California area I can take the monitor in for warranty replacement? Or is there another way for me to get a repaired monitor? *edit* ah I see others have had the same problem. I might have a bit of a problem digging up my order number again. Hopefully Dell's Order Status will remember my order.
Message Edited by Blammar on 07-19-2007 11:26 PM
Message Edited by Blammar on 07-19-2007 11:26 PM
488
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Posted July 20th, 2007 19:00
Blammar,
Please provide me with the following information in a private message (not on the board) and I will try to find your order number to check on the warranty -
Name:
Shipping address:
Phone:
20 digit PPID number on the back of the monitor:
Reason: 2407wfp flat panel monitor power on button failed
DELL-Chris M (old account)
#IWork4Dell
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Posted July 20th, 2007 19:00
OK, I was able to disassemble the monitor by removing the front bezel using a jeweler's screwdriver to pry it off bit by bit. then unscrew the 4 screws in the back and remove the back. the problem with the power on button was that the plastic button had broken free of its attachment and rotated slightly, so that the detent in back of the button was no longer over the dome switch. if you have a problem with the power on button, just rotate it a trifle and it should start working again. I am going to drill a hole in the front panel over the dome switch so I can press it directly if I have to. that should fix my problem.488
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Posted August 28th, 2007 16:00
This is the same issues I'm having again. My original monitor, i thought it was just normal wear and tear. The replacement monitor worked fine for about a month, now I'm having the same problem again. Is this something dell is looking to fix permanently or am i going to have to ship it back every couple of months for a refurb? I did notice if you ever rotate the button so slightly, that you are able to turn it back on and off. But this is annoying for a $600 monitor.488
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Posted September 1st, 2007 12:00
Has anyone heard of a permanent fix to this? I saw in a non-Dell forum where someone else has now ordered their third replacement for this same power button issue.I just ordered a replacement today and am not at all happy about trading my new monitor in for a refurb, especially when all indications are the problem will repeat itself after a few more months of normal use.488
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Posted September 1st, 2007 17:00
It is a good thing they carry a 3 year warranty. I will probably extend it when the time comes unless I move to a different monitor by then. I always keep a spare monitor in the closet just for this.488
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Posted September 1st, 2007 17:00
Purchase the 4th-5th year extention warranty, its well worth it. Dells ships it next day delivery. This will be my second RMA for the power button, while it stinks ... Dell still handles it very well.
PeteD2k7
3 Posts
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Posted July 20th, 2007 13:00
See my thread
http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=80269
Mine also failed in the off position but after 10 mins of fiddiling with the button I managed to get it back on. I have to yank the power lead to turn it off now.
Maybe Dell can supply replacement buttons and fitting instructions instead of shipping back the monitor. I need mine for work and can't do without it.