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XPS M 1530 System will not turn on at all!
So the story is that I bought a XPS M 1530 about a month ago. I have been using it great, not a problem to speak of with it up until now. When I returned from work today I found my Laptop off and when trying to start it up it would not start up at all. I tried unplugging it and plugging it in again did not work, and it also would not start off the Battery. The battery also shows that it is full when pushing the button on the bottom of it. The only sign (other than not turning on) is that the power supply or adapter or whatever (black rectangle thing that the power runs through to the computer) its green light is on when it is plugged in and not plugged into the computer but as soon as I put the plug into the computer it goes off and at that point even taking the plug out of the computer will not turn it back on.
I have tried everything that I can think of different sockets, taking out and putting back the battery, and the most ineffective one yelling at it to start working. Is there anything I have not done that I should do or is there a way to fix this problem. It seems to me to be a pretty major one!
stefanrp97
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Posted October 24th, 2008 16:00
Definitely sounds like the motherboard is faulty and needs to be replaced. Contact XPS support at 1-800-232-8544- Well I am traveling overseas right now so I don't know how (or if it is even convered for overseas travel) or where to send it to get it fixed. I also won't be back to Canada (the place I bought it) for some time. WHat should I do, ship it back to Canada? Find some place to fix it here, or would Dell be able to fix it for me while I am overseas.
it could be gfx card... easy way to find out is to press fn and dell media direct button at same time if you get led's flashing its video card...
extended warraty covers overseeas, info on Dell site however in your shoes knowing what I know and having more years of experience than I care to admit I would go for laptop exchange for a new one your not obliged to accept a repair or reconditioned laptop in either case top link my signature
Message Edited by X3lectric on 10-25-2008 11:17 AMSignal2Noise
105 Posts
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Posted October 25th, 2008 15:00
@Rev21 wrote:
Well I am traveling overseas right now ...
Overseas? Where exactly overseas? Did your laptop die on you during your travels? Did you perchance plug the notebook into a foreign power source without a proper power adaptor or converter?
Thank you for the helpful reply. I would go for a new laptop, it would just be getting all my info off my current laptop (faulty one) I have lots of files that I need to have on it and would like to keep them. But it is good to know that if they will not repair my laptop I do not have to take a refurbished one I can take a brand new one.
Thanks
- I am currently in South Korea and yes it just died a few days ago. It had been working properly for the last half a month while in Korea and then suddenly stopped working and I was using the proper adapter. Korea runs at 220V power which under the sspecifications of the power brick (black rectangular thing that pugs into power outlet) it can operate under those power outputs.
Im a very sceptical person speccially when it comes to these matters or repairs, I have years of experience at doing it myself adn I trust my work especially one time a guy come in my place of work to do a job, I had done that smae job myself on similar laptops get this he strating taking the whole laptop apart screw by screw, when I come in and see what his doing and his only replacing the lcd and I see the laptop upside down close and hes undoing the bottom I went nuts....
I asked him what are you doing? He goes I want to get your LCD out, and I said thats the way to the motherboard!!! I had him put all the screws back in and told him what to take of when he went oh yea sorry I didnt remember... Funny he hadnt even tried to look at his paperwork to find out what job he was doing and opens the box to find an lcd, he changed the lcd adn he broke something on my laptop I didnt sign his sheet I said your missing something and showed it to him....
Point of the all this is its like the lottery you may get a guy that really knows and read the servicing manuals and knows how to reseat parts properly not force them in. and like when you call someone to tell then you have a problem you either draw a good one or a rubbish one. After having more than one laptop damaged whilst being serviced I cant seem to find it in me to trust just anyone and now I saty right behind them. or just ask them to leave the part depends if Im feeling lazy or not.
mahheeryisrael
1 Message
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Posted October 27th, 2008 13:00
Good Morning I had he same Problem Took it back 2 Bestbuy they replace Motherboard.
Signal2Noise
105 Posts
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Posted October 24th, 2008 14:00