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wrthgdrver710
2 Posts
0
436436
July 10th, 2011 01:00
XPS 15 "Your battery is on temporary failure state"
This problem just started happening all of a sudden. I turned on my laptop and the little battery light above the keyboard started flashing white then orange quickly and when I got to my desktop I got a message that says "Your battery is on temporary failure state". I look at the charge of the battery and it says it's 100% but when I unplug the computer it just dies. This is really frustrating because I just bought this laptop a few weeks ago. I've looked everywhere and apparently this problem exists nowhere else. Can someone help please? Thanks.
supercar87
2 Posts
9313
0
Posted December 28th, 2011 17:00
@Sorel I actually took it into the store where I bought it and apparently it was just a false alarm. All the IT guy did was open up the battery at the bottom, took it out for a second & put it back in-then the message/amber battery disappeared.
In addition to this he just reset the bios manually before the start-up screen appears when you turn on your computer.
Hope this helps!i fixed the problem, i just unlocked and removed the batterie in the back and put it back. it was fixed. yaay!!!! to avoide this problem again, just keep your computer less than 175 degrees, meaning always have a hard surface under the computer. i used to just lay my computer on my bed and would be on it for hours, that is no good, it will overheat the batterie. like myself. always keep your computer on a desk or a table so that air can get to your batterie and it wont overheat!! hope thiss helps guys!!! for more information just go to bestbuy or somthing and ask them about this they will explaine it better!!!!
wrthgdrver710
2 Posts
9313
0
Posted July 22nd, 2011 21:00
Okay, after like 2 weeks of dealing with Dell I finally have my problem fixed. There's really nothing to fix it you just need to send in your battery for a replacement under your warranty. Thanks for the help all!
supercar87
2 Posts
9313
0
Posted October 18th, 2011 02:00
Argh-This has just started happening to me, even though I've only had my laptop for about 3months now.
Thanks for the advice, I'm going to get it checked out tomorrow. Hopefully the new battery won't have the same issues, especially after the warranty has expired.I had the same problem on my 6 month old Dell laptop XPS, battery light suddenly started flashing orange then white while plugged in and 100% charged. Following the other advice here I just unclipped the battery at the back, then put it back in again and it fixed the problem. Am letting the battery run down and then recharging a couple of times.
ejn63
11 Legend
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87469 Posts
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321256 Points
9312
1
Posted July 10th, 2011 04:00
Call Dell for warranty repair - they'll probably replace the battery first. If that doesn't fix the problem, they'll replace the system board.