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Mehyuen

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14 years ago

M

Mehyuen

9 Posts

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30029

May 8th, 2013 06:00

XPS 15 Palm Rejection

I'm having a similar problem with the Touchpad on the XPS15 (L1521x).   I'm using Windows 7 and I've tried the latest driver for the Touchpad but found smooth scrolling and multi-gestures were very glitcy (Input_Driver_HW44P_WN_16.3.7.0_A04).  I've tried the previous versions and found that things works much better but the Palm Rejection functionality is not nowhere near good enough.  I have Palm Reject and Touch Sensitivity set at maxium. 

It really is the achilles heel since the touchpad is so big and it interferes with typing.  If were to only shift the cursor around I really wouln't care but for some reason a slight touch with my palm and it send my documents to be formatted with multi-columns or tabs.  The amount of times I must use CTRL-Z (Undo) while typing is  too painful.

Please fix.

 

 

  • DN

    DELL-Nikhil D1

    6 Operator

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    2580 Posts

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    Posted May 9th, 2013 02:00

    Hi Mehyuen,

    Please turn Off Plam tracking and set the Touch Sensitivity to minimum under touchpad settings.

    If the issue persists, check the functionality of the touchpad in Safe mode with networking:

    1. Restart the computer.
    2. Keep tapping F8 on the Dell Logo Screen.
    3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
    4. Press Enter.

    If the pointer moment is erratic, download the latest version of BIOS.

    Follow the below mentioned steps to update the BIOS:

    1. Ensure to connect the AC Adapter to the computer and the battery charge is above 15%.
    2. Close all the open programs and make sure to save all the data in the computer.
    3. Run the previously downloaded BIOS setup file and follow the on-screen instructions to update the BIOS.
    4. Restart the computer when prompted.

    Please post the results.

  • M

    Mehyuen

    9 Posts

    2961

    0

    Posted May 9th, 2013 09:00

    Hello,

    I have the latest BIOS, A13, installed. As well, the latest driver was the worst of the bunch.  The previous Dell Support person suggested a previous driver version because the most recent version causes multi gesture problems such as page jumping when scrolling through documents or "spinning" task switching (basically a non-stopping merry go-round effect when using the gesture version of Windows Key+Tab.    Btw:  This message was retyped 3 times because the palm rejection doesn't work.

  • DN

    DELL-Nikhil D1

    6 Operator

    •

    2580 Posts

    2961

    0

    Posted May 13th, 2013 05:00

    Hi Mehyuen,

    Please follow the below mentioned steps, to uninstall and reinstall the touchpad drivers:

    1) Click “Start”, type “Device Manager” and press enter.

    2) In the “Device Manager” window, double click “Mouse and other pointing devices”.

    3) Right click "Dell Touchpad", click "Uninstall", and ensure to check the box “Delete driver software for this device”.

    4) Follow the on-screen instructions to complete the uninstallation.

    5) Restart the computer.

    6) Download the Touchpad driver.

    7) Select Download file.

    8) Once the download is completed, run the driver file.

    9) Follow the on-screen instructions to complete the installation.

    10) Restart the computer.

    Check the functionality of the keyboard, and touchpad.

    Also I would like you to check the functionality of the touchpad in Safe mode with networking by following the steps provided by me in the above post.

    Kindly post the results.

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