I bought my Dell Studio 15 two years ago. About a month into ownership, I encountered this problem: The volume on my laptop goes all the way up to 100 by itself at random. It doesn't matter if I'm listening to music, watching a movie or just playing Solitaire. The sound just goes up to 100 on its own. When that happens, I can't control the sound. After a few minutes, the volume will go down again by itself. After that, I can then control the volume.

Again this has been happening almost since I took the laptop out of the box. I've called Dell tech support about it with no luck. I'm told it's a software issue and get transferred to software. Software says it's a hardware problem, so they transfer me to hardware. It just doesn't stop!

So, has anybody else had this problem? If so, how did you get it fixed?

 

Roxanne