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Studio XPS Laptop - Forgot BIOS Password - How to reset?
I purchased a Studio XPS 1645 Laptop from Dell during 02/10. I don't know how I did this but somewhere along the way I assigned a password to the BIOS and have managed to forget what it is.
I did an on-line chat session with a representative from Dell (India?) who promised to send me instructions to unlock the BIOS but never did.
Then I called Dell Technical Support (India?) and as a result have a motherboard replacement scheduled for this Thursday 11/11/10.
Is there any way to recover or reset the BIOS password for a Studio XPS 1645 laptop short of a motherboard replacement?
Any help regarding this matter is greatly appreciated, thanks.
Thanks for your response. I have contacted Dell twice, once through an online chat session the second time by telephone. The technician I spoke to only offered to do a motherboard replacement, he did not provide me with a system-specific master password to unlock my BIOS with.
My laptop is operating well so I am reluctant to have the system board replaced unless it is absolutely necessary.
I'm not sure but it sounded like my support call was routed to India and perhaps that technician there did not have access to the tools/application/utility necessary to provide a system-specific master password.
Should I try to call Dell technical support again? Is there another number I can try?
The laptop is still under warranty and I can provide proof of identity/ownership.
ejn63
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Posted November 9th, 2010 06:00
They will never email the password - you must call for support. Upon proof of ownership, they'll issue the system-specific master password to you.
The call is free if you're under warranty.