I received my Studio laptop defective from Dell. The color was all wrong. The color palette squares contained mixture of white and color. What should have been a white screen was turquoise etc. Contacted Tech support and because the laptop was new less than 21 days old they agreed to send me a new one. Never could tell me what was wrong. I was told I would receive the new laptop in 3-5 business days. Yea, right. I called to check on it got nowhere and was told I would get a call the next day, again yea right. I have bought Dell's for years but after this I doubt it. their quality has gone down the tubes and their support with it.