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precision6800

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13 years ago

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133784

November 10th, 2013 06:00

Precision M6800 DVD noise or defective DVD drive

Hello Dell,

        Got this new Precision M6800 and the DVD drive makes noise for almost every 2-3min but somehow it was solved following the A03 update and UsB 3.0 update. logged to BIOS and confirmed update. The DVD noise was gone but actually went back for 15-25min of use. I was installing different programs for work but DVD installation stopped and can't be read anymore. Is there any other way to fix this?

Thanks

  • 1376

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    Posted November 17th, 2013 13:00

    Now the screen flickers every time DVD reads without any cd/dvd inside..

    Help!

  • ieee488

    6 Operator

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    11126 Posts

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    38371 Points

    1376

    0

    Posted November 17th, 2013 14:00

    reboot

    F12

    run Dell Diagnostics

  • 1376

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    Posted November 18th, 2013 15:00

    Did the long diagnostics and took almost 1hr, all passed!

    Problem still exist, 15-25min of use, DVD reads w/o dvd/cd and screen flicker/hiccups.

    Now I have to disable switchable graphics in BIOS to use Fire Pro. I checked all tutorials already for switchable but no good, maybe I have to wait more for Dell update..

     

    thank you for reply

  • 1376

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    Posted November 19th, 2013 23:00

    I have the same problema with del PM 6800; what wait dell to answer about this problem?????

     

    please if you have some fixed please will send emal to <ADMIN NOTE: Email id removed per privacy policy>

     

    tks

  • dcidon

    6 Posts

    1376

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    Posted November 20th, 2013 02:00

    Same issue here with A03 BIOS - still makes the annoying click, just less frequently.  Did not have the issue with the monitor though that you reported.  Have had my share of blue screen of death at random times. 

    My solution - just disable the DVD altogether in the BIOS.  Well - works for me at least because I never use DVD.

    I think this is bleeding edge product and may take time to see improvements.  I can't even get the dell automatic driver update app thing to work - says it does not recognize my product. 

  • 1376

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    Posted November 20th, 2013 15:00

    yeah! Dell automatic update app is non working too..but its a 2keuro+++ workstation right?

  • dcidon

    6 Posts

    1376

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    Posted November 21st, 2013 02:00

    I wish I could say the DVD was my biggest problem.  Seems like the video card or driver is having some problems and just totally freezing up periodically.  I downloaded the latest AMD FirePro driver (from AMD web site) and so far so good.  The Intel HD graphics card though - the driver is still from June 2013 but I cannot install the one directly on Intel website because it says something about only taking updates from Dell (and Dell's latest is from June 2013).

    I am not really clear on which of these 2 video devices the system really runs on.  Why are there are two anyway? 

    And a final gripe, the fan keeps cycling on and off with this weird high pitched click every time.

    Don't get me started about the 2keuro.  I purchased it for my wife to do her work, so you can only imagine the torture I receive when it locks up.  ;) 

  • 1376

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    Posted November 21st, 2013 16:00

    To add with the video card, on some of the programs I use seems like its not working on proper high performance "fire pro" rather working on Intel graphics card only. Switchable graphics is buggy for now. So every time DVD reads nothing the monitor flickers. Fan also is a bit unusual kicks to high revs.

     

    Lucky me its for mine and not for the wifey..:emotion-2:

  • 1376

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    Posted November 21st, 2013 17:00

    I'm on my 3rd M6800 from Dell and every one of them had an issue with DVD buzzing every 2 to 3 minutes even after updating bios to their recommended A03 & Chipset update. The wireless 1550 Card has also not worked properly on all three systems. Dell expects their customers to do their trouble shooting for them. I'm very disappointed with the M6800. If you look on the web this is a reoccurring problem with the M6800 that Dell lets you try to address. My advice: Stay away from the M6800 and Dell's customer based trouble shooting system.
    Thanks Dell, Disappointed 

  • dcidon

    6 Posts

    992

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    Posted November 21st, 2013 22:00

    Try downloading the latest AMD FirePro driver from the AMD web site.  It has an driver detect app that figures out what to download automagically, and unlike the Intel site, it actually lets you install it - though I did get a warning at the end of the install saying it was not totally happy with me.

    I only say this because yesterday was the first full day that the home MIS department (me) was not called to action.  Could be coincidence, if I can get through a full week without a blue screen or freeze up, then I'll call it good enough (DVD and fan clicking be damned).  If not, this puppy is going back to its maker.