Hi JMoline,

Apologies for an unpleasant experience. Please share the exact system model as there are various model shipped under Inspiron 17 series. If there is nothing listed against the Fixed HDD in BIOS, it is possible that the hard drive is not connected properly or might have failed. Please run diagnostics on the system to confirm hardware functionality, here are the steps:

• Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
• Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
• The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.
• You may also refer to the video on the link http://dell.to/17DCL0R for more information.

Please share the results, I'll be happy to assist you further.

The model is a17" Inspiron 7737.

I ran the diagnostic and got the following: "MSG: Hard Drive - Not Installed".  Also, the BIOS under HDD lists nothing.

I re-seated the hard drive to make sure that wasn't the problem.  No change, same problem.

I powered up the PC and held the hard drive to my ear.  I could hear a gentle hum, and could also feel a slight vibration.  Based on this it appears the HDD is receiving power and is actually running.  However, it seems the computer is not recognizing it is there.

Hi JMoline,

It appears to be hard drive failure or connector on the motherboard has failed and hardware replacement is required. Please share the system's Service Tag and Owner's Name with me via private message (click my username and then click Send a Private Message). I'll review the details and help make arrangements for repairs.

You have the right to request a replacement system as well - rather than dealing with having a brand new system repaired, that's the better way to handle the issue.

Start by calling your Dell support number.

I would prefer to have a replacement system under these circumstances.  What steps do I need to take to have system replaced?

Hi JMoline,

Please share the system's Service Tag and Owner's Name with me via private message (click my username and then click Send a Private Message). I'll review the details and share what best can be done.

Awaiting your response!