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CharlieArcuri

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22 years ago

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C

CharlieArcuri

2 Posts

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10694

February 3rd, 2005 13:00

Latitude D600 hangs during BIOS load when external USB HD attached

Latitude D600 with port replicator
BIOS version A14
Windows XP Professional SP1
Asset Tag: 6DS8G61
Express Service Code: 138-941-777-53

Problem Description:
  When my Fantom Drives 120 GB external USB HD is attached to one of the USB ports on the port replicator, my machine fails to progress pass the "loading BIOS" stage.  If I remove the USB cord from the port on the replicator and cycle the power, the machine will boot as expected.  When Windows is up, I can plug the HD in and the OS recognizes a new "external mass storage device" has been attached and will map it to a drive.

  I have a USB keyboard and mouse attached all the time and BIOS loads with no problem.

Gracias,
Charlie
Colorado Springs, CO

  • N

    Naramine

    30 Posts

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    0

    Posted February 3rd, 2005 21:00

    Hi Charlie,

    Are you trying to boot from the USB drive or from your local HDD? If the local HDD is your bootable device, then here is what I would try....

    1. Go into the system BIOS and ensure that the USB boot device is the last on the list for the boot order. If you can't get into the BIOS with the USB drive plugged in, remove it and try again.
    2. If the machine still won't boot properly, try disabling the USB storage device in the boot order menu of the BIOS setup. This way the BIOS shouldn't check for the USB device when the machine is booting.

    Hope that helps solve the issue for you.

  • C

    CharlieArcuri

    2 Posts

    189

    0

    Posted February 3rd, 2005 22:00

    Hi Naramine-

    Thanks for the help!

    I disabled the USB drive in the BIOS boot order, but the PC still hangs if the drive is attached.

    It hangs whether the laptop is in the port replicator or not.  When it is undocked, I tested putting the keyboard and the USB HD in the two USB slots.  It still hung during BIOS loading.

    Thanks again,

    Charlie

  • T

    ToadX

    72 Posts

    189

    0

    Posted February 8th, 2005 20:00

    Yep. I've had the same problem. Dell doesn't seem to care. The only way I've been able to fix this was to go into the BIOS and disable the Legacy USB setting. I've had other problems with my D600 also, and Dell doesn't seem to come up with any fixes for them.
  • M

    mmainprize

    260 Posts

    189

    0

    Posted February 9th, 2005 00:00

    Ya this sounds about right, you will need to go into the hardware manager and delete the USB2.0 hub and this will make it a USB1.1 port instead of a USB2.0 port. then it will work. Note: this will make using a USB drive seem like a very bad itde, as the speed will drop 10 fold.

    Great Docking station BUT BAD USB ports.

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