Hi ,

Thank you for writing to the Dell Community Forum.

This is the link for the Broadcom driver which is Dell Data Protection Access Driver,

This is the link for the Dell Wireless 380 Bluetooth Application .

If you have any more queries do send the service tag of the system along with the operating system information via private message so that I can look into the details of the system .

Awaiting a reply .

Kindest Regards,

I received an error during the install. 

I tried installing more Dell Protection Drivers... I now have some default drivers under Serial Bus Controllers.  I wish there was a way for the website to analyze what drivers I need. Also, my hard wire Ethernet controller/driver is now not working.

Bluetooth no longer shows as a device and Intel Gigabit Controller 82579LM (Error code 10) no longer works... Please help.  Ping works to gigabit controller, but cannot be used.  see device picture below...

Hi ,

Thank you for the reply!

I would suggest you uninstall the drivers that you have installed.
Also do provide the service tag of the system via private message along with operating system info so that I can send the links for all the drivers and you may install the drivers in the same sequence .

Kind Regards,

Thank you, Jennifer.  I still wasn't able to get my Bluetooth driver to install because during the install process it asks, 'please activate Bluetooth using wireless switch'.  I turned off and on the manual wireless switch on the side of the machine (wireless Ethernet was working)... but the install process didn't recognize that the wireless switch was on. So, the only option in the driver install process was to 'cancel' the install.  So, I'm given up on Bluetooth.

Also, messing with Bluetooth driver install over the past two weeks corrupted my wireless and direct Ethernet drivers.  After going through your driver install procedure in the order you specified, my direct Ethernet driver for the 82579LM Gigabit Ethernet had a error 10.  I was able to resolve this after many different tries by; holding the power button down until the computer turned off with no saving of environment, then during the reboot process the system asked how I wanted to boot the system (Normal, Safe, Safe with Network, etc.) and I choose Safe with Network (and also tried Normal)... and the Error 10 issue went away on the 82579LM Gigabit Ethernet driver.  It appears the Gigabit Ethernet driver has a bug on handling/recovering (especially from sleep mode) some system interrupts.

Jennifer, again thank you for your patience and help.

Regards,

Bill

Also, my sound doesn't work (2408WFP).

Thank you for helping me.

Hi ,

Thank you for getting back to us.For me to assist you better with the Bluetooth issue I would request you to provide the screen shot of the device manager ,in the mean time I will try to get any other alternate solution to resolve this issue.

Kindest Regards,

Can you see the Snipping image?