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blackwolfz
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August 5th, 2004 02:00
Laptop in river.....
man i really wish i could go back in time and stop myself from buying a dell. in all seriousness I have had my Dell Inspiron 5100 for about a year now...maybe a year and 3 months if that, and it has been nothing but problems. First it was my memory that went bad...then it was the power box...then the computer random shuts off and does not turn back on for a couple of start ups and now to top it all off random keys on the keyboard just stopped working and control thinks its being held down. When i try to call for support on this i am transfered to countless amounts of people each transfering me to someone else and then i'm finally hung up on in between transfers. I think that i've gotten to the point that i want to call them back and say I'm going to be shipping you back this laptop, you guys do whatever you have to in order to get it working and keep it. I want no further contact with you and nothing more to do with your company or your horrible computers. and if for some reason they tell me that i can't send it back....then in the hudson river it goes. i'm paying monthly for a computer that has never worked 100% since the day it arrived and i'm finally sick of it. no more.
blackwolfz
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Posted August 5th, 2004 12:00
so true the fish need to be thought of...but it is really going to go back and i refuse to pay for it anymore. its just getting ridiculous.
but the comment was definately enjoyed.
Just don't stop paying your credit bills - if you do, you'll end up with a black mark on your credit history, which will come back to haunt you if you try to finance a car or buy a house or apartment.
There's no point in ruining your credit history for the next ten years over a dispute with Dell.
blackwolfz
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Posted August 5th, 2004 17:00
I appreciate your info on not to destroy my credit. Its not something i'm looking to do, but i also feel that i should not have to pay dell for a laptop that is not working and has never worked and they continue to do nothing about till after it is off of warrenty. I really do not think that this is serving the customer properly. I plan to contact them and see how they respond to me if they even do respond but if they do not do something then I will be forced to take action on this.I had my Inspiron sent in 4 times.
so finally they sent me a replacement and said it was at end of life cycle and did not have a 5100 to replace it with.
then they said they would either replcae with a 8100 or a 8500 or something like that and I was kinds bit impressed but when the box came it was the same 5100....
If the Dell tech and the ones in the decision making was here in front of my face I would slap them in the head with a baseball bat.
But yes I agree...... Nore more DELL for me I am through dealing with them and the countless calls on heated memory chips that bend when over heated.
DELL tech support, phone suppport/hardware repair has no honor.
- On a completely unrelated note, I'm about the same way with Lingo ( www.lingo.com) and i haven't even got my phone yet. Grrr ... on the plus side, I got to yell at an outsourced customer service guy who had no power to help me.
blackwolfz
4 Posts
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Posted August 5th, 2004 21:00
yes i have tried cleaning the heatsink and fan, I've blown it with air so that no dust is in there...and still it shuts down. I really hope they have a no lemon policy. At least then i might keep this peice of garbage.IllegalOperatio
21 Posts
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Posted August 5th, 2004 23:00
Similary, I bought a 5150 in December of 2003. In the first 6 months the mainboard failed 2 times. Then I found out of the overheating issues. I argued with Dell about the poor quality and design but they did the same thing and sent me another 5150 after they promised a model change. Then a supervisor yelled at me over the phone and told me Dell dont swap model for model after they promised they would.
Seeing that this was going nowhere and that I still had to pay 90% for a lemon, I contacted the BBB and filed a complaint. Dell first tried to negotiate and make me pay a 30% depreciation fee, when I refused they finally accepted the laptop back and I am now waiting for credit to my account for the full amount to which I am now happy.
For those of you who were victimized by Dells poor quality I wish you to know that it is indeed possible to get this company to compensate you after much button pushing, but you must persist.
Hope this tidbit of input helps.
NemesisDB
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7944 Posts
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Posted August 5th, 2004 04:00
hehe, as an alternative to pitching it, i'll gladly pay shipping for it ;-)
besides, think of the poor fish!