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perryphilipp
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February 25th, 2008 20:00
Keyboard / Typing Issues M1330
I've had my new M1330 a little over a week now and it is lovely, but I have one issue, as I type, the letters are delayed by a second after I've typed on the key. Also it seams to hate me pressing a button for an extended amount of time, for instance if I want to scroll through text to an error I've made, i'll hold down the arrow key and it is no-where near a steady movement its really jerky, and is very hard to know when to stop scrolling. Another example is on excel spreadsheets I'll hold down the "ctrl" button and select 2 or 3 cells but once I go beyond that it freezes the whole comp for a few seconds and usually deselects all the cells I previously selected. Its frustrating as everything else runs perfectly other than a few crashes on internet explorer (but what else is new).
Anyone have any ideas? Before I have to phone dell support.
Does anyone else have this issue?
Have you tried changing your keyboard settings both to fast. Mine seems much better since I did. I must admit it is the week point of the latop as the keyboard is not as responsive as other dells I have owned. My problem is that when typing fast occasionally a key will fail to register, missing a letter. I don't get this prob on any other keyboard, but suppose it could be me ;)
perryphilipp
12 Posts
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Posted February 27th, 2008 06:00
I havent had a chance to phone dell as yet, but it is annoying, I've never come across this on any other laptop. And i've got one of the highest specs you can get on the m1330, so at least i know its not down to that. All the keystrokes register but as you said they seam to lag at times, then suddenly layout on the screen but its incredibly annoying when you trying to scroll back and forth through things as you never know when the placemarker is going to stop.- I have resolved the problem -
It's caused by a program called "Cyberlink Power Cinema" (C:\Program Files\Dell\MediaDirect\PCMService.exe)
Sounds unlikely but it has definitely resolved the issue. I removed this item from the startup programs in msconfig.
It appears to be part of "Dell Media Direct" but I can't see any effects so far of not running it at startup. Thats really weird as I have this app running on my system and I do not have this keyboard issue at all? I guess it is worth a try for those on the thread though.
Apparently the PCMService.exe translates the infrared remote commands into power cinema recognised actions. I.e. the remote will not work in power cinema without it. Apparently it is recource hungry but mine seems ok with it running. Did you perform an upgrade of your media direct? An update was released a few months ago and I am now running 3.3.3404?
http://www.neuber.com/taskmanager/process/pcmservice.exe.html
Message Edited by smjohns on 02-27-2008 10:02 PMperryphilipp
12 Posts
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Posted February 28th, 2008 14:00
I've disabled it but it still affects my keyboard on the lap top, i can't figure the b1oody thing out.
greg73
7 Posts
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Posted February 25th, 2008 21:00
I have tried installing Vista SP1 and updating the BIOS but this has made no differnece.
I may try calling Dell tomorrow but please post back if you find a solution.