Hi saturnsteel,

Good work on troubleshooting. I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

http://dell.to/18r60nI

If the issue still reoccurs then you will have to replace the internal keyboard.

Did the update on bios replace with a brand new keyboard update drivers still have the same problem

Hi saturnsteel,

Did you replace the internal keyboard and the issue reoccur on the internal keyboard.

Also, did you reinstall the operating system on the computer to check if the issue reoccurs.

Hi did replace the keyboard and I have the the same problem but how do i reinstall operating system :emotion-42:

Hi saturnsteel,

Please use the recovery discs for restoring the system to factory state. Also, let us know the operating system installed on the computer so that we can check and assist you.

Hi I don't have a recovery disk but I have alienrespawn and I have windows 7

and bye the way if I do a factory state o/s do I lose all my games,  pictures, videos etc...

Hi saturnsteel,

Yes, you will need to use the Alienrespawn disc to restore the system to factory state. You will loose the applications from the system but you can backup pictures and videos.

Ok ty Ravi

Ok did the alienrespawn to restore to factory settings did the updates still have the same problem