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Is my Inspiron 6000 HDD bad?
For the last 2 years, I would get a "page fault in non paged area" error intermittently. The laptop would boot up ok after I started it again. Then yesterday, I got a new error which was " process1_initialization_ failed" and this info *** STOP: (0X0000006B (0XC0000033,0X00000002,0X00000000,0X00000000). I have several questions:
1. If it is the HDD, Dell Support offers a diagnostic fee over the phone for $59.00 and if it turns out to be a HDD, they will send me packing material for me to send it to their repair depot where, for a flat rate charge of an addtl $199.00 flat rate, they will repair it including all parts and labor not including the motherboard. Does Dell do the repair, or do they farm it out? Does anyone hve any experience w/this service? Of course I hve some info on the HDD that I would like to recover. Any suggestions on this? I think it currently has a Fujitsu 60GB 5400 rpm drive in it. I was wondering if I should upgrade it to the 120GB maximum that this unit would support?
2. If the info can be retrieved,will I be able to copy and run the Dell restore image partition so I won't lose the factory installed programs it came with from the factory? I had Dell send me the XP Pro operating CD shortly after I had purchased the laptop, but there are no recovery disks for the programs. If so, will the image restore properly to the larger HDD w/no problem?
Tnx in advance for any help and/or suggestions you guys can give me.
James
Tnx for the response Mary G. I can't reformat because if I choose the "Start WIndows Normally" option which appears on the screen which first appears telling me that Windows didn't not start successfully it goes to the blue screen w/the Initialization error. If I choose the "Safe Mode " option,the driver's appear to be loading on the screen,then I get the same error. So reformatting isn't an option. I am from the old school, and like to keep things as long as I can. This laptop,which I paid abt $1400.00 new, does everything I want to do. And since the repair would only cost me $199.00 including shipping, I am still $$$ ahead. They said that they can also provide me w/the disks for all of the addtl software which was on the unit when I got it. The only thing is, that I would hve to do the installation of them, but that they would "talk me through it".
James
You can save yourself another $150 by just buying a drive yourself.
www.newegg.com/.../Product.aspx
The discs you'll need, you can get here:
support.dell.com/.../backupcd_form
The hardware installation is a 10-minute job.
Mary G
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Posted July 4th, 2011 08:00
You misunderstood the technician--If the drive is bad you cannot recover anything and Dell does not "fix" a bad hard drive. They replace it. You can do that yourself. You might be able to fix the problem with a reformat and reinstall of windows. Look up Page fault errors for more info. What the tech meant was you would send the whole computer to repair dept. That would be silly. Your 6+ yr old computer might be reaching the end of its useful life and it might be time to consider a new one. The repair cost would be as much as buying new.