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dionjohnwallace
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April 14th, 2016 23:00
Even After Updates Still Unusable
Updated everything on my 9550 after following the Dell recommended install guide.
Remaining Issues:
1. Only way dock works is by connecting to dock after a complete shut down and restart of windows. If connected while hibernating only the monitor works. The USB and Ethernet do not. USB audio is very glitchy - sometimes it will remain connected sometimes it wont.
2. No stability. After "working" for a variable amount of time 5 min to 30 min... monitor will flicker (displayport connection) and dock will drop all USB connections and ethernet.
3. Fan constantly running on low in the background. If on AC adapter... Fan shuts off.
4. Once connections are dropped. Laptop needs to be completely restarted before it will even consider connecting. Then if connects it will constantly drop USB/Ethernet and constantly try to reconnect.
Update is effectively useless. Dell needs to fix this or I will be forced to return it.
DELL-Akshatha M
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1159 Posts
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Posted April 15th, 2016 03:00
Hi DIONJOHNWALLACE,
Thank you for writing to Dell Community Forum.
What is the BIOS version updated on this system?
Please update the BIOS to the latest available from our Dell Support Site
Please private message us the service tag of the system along with your email id along with the result from the above step.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Delldionjohnwallace
6 Posts
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Posted April 15th, 2016 11:00
This is the latest BIOS that I installed:
Dell XPS 15 9550 A06 System BIOS
View detailsFile Name: XPS_9550_1.2.0.exeImportance: UrgentDescription: Windows/DOS (9.21 MB)Release Date: 12 Apr 2016Version: 01.02.00 ,01.02.00Last Updated: 12 Apr 2016All the software/drivers/firmware for both my 9550 and tb15 are up to date with the latest released drivers.The dock only turns off and becomes unstable when it heats up... when it is cool it works fine. Except with the retattachment from hibernation. Still only works from a complete restart or cold boot.DELL-Rishi
6 Operator
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2035 Posts
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Posted April 17th, 2016 01:00
Hi DIONJOHNWALLACE,
Thank you for the update.
We shall check on this with our PG team and keep you posted at the earliest possible, once we get any updates.
DELL-Rishi
6 Operator
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2035 Posts
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Posted April 27th, 2016 10:00
Hi DIONJOHNWALLACE,
Apologies for delay in response.
We are still working on the case and shall provide any updates possible once we get a response from our PG team.
If by any means you have managed to resolve the issue, kindly keep us posted about the same.
Could you also kindly send me a private message with the service tag of the system and your contact details for case records?
Kindly keep us updated.
DELL-Rishi
6 Operator
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2035 Posts
633
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Posted April 28th, 2016 13:00
Hi DIONJOHNWALLACE,
The updated drivers have been released today and are available on the support site - http://dell.to/1SNpxHE
Please reinstall the drivers and restart the system and the dock and check the functionality.
Keep us updated.
DELL-Infant R
331 Posts
633
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Posted May 4th, 2016 15:00
Awaiting your response on the status of the system after the update.
Do reply to this community thread so that if there are any more queries we will be glad to assist you.
DELL-Rishi
6 Operator
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2035 Posts
633
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Posted April 15th, 2016 02:00
Hi DIONJOHNWALLACE,
What the exact dock model that you are using? Did this issue occur recently or did was this seen from the start?
Update the BIOS for your system - http://dell.to/1TVhVoS
Also, reinstall the chipset drivers from the same link above.
Reinstall the displaylink drivers - http://bit.ly/1T8FdoX
Reinstall the drivers for your Dock - for WD15 - http://dell.to/1SPcbrA
And for Thunderbolt TB15 - http://dell.to/1qXRwvi
Keep us updated.