Hi ,

I would ask you to provide a little more information about the issue you are facing ,

*May I know which is the operating system installed on the system .

*Have you set your headphone to discoverable mode and then set your Bluetooth manager to search for the device.

*Have you checked if any other bluetooth device works with this system ( Kindly check the same in safemode )

Awaiting your response .

Kindest Regards ,

Hi Jennifer,

1.The system is windows 8.1 64bit

2. the headphone is in discoverable mode

3. I connect my Samsung S5 with the notebook, and I can send photos from the notebook to the phone.

I did the same thing with X1 Carbon, but just no luck with XPS13.

Hi,

Thank you for the reply ! 

The fact that the notebook works fine with a Samsung S5 denotes the blue tooth card and the drivers are working fine .

This seems to be an issue with X1 Carbon settings .Request you to check this link as it might be of assistance .

Kind Regards ,

The x1 carbon has no problem at all. The problem is xps13 can not connect the bluetooth headset.

Hi ,

Here in this case the system connects with certain devices and fails to connect with some .I would suggest you to delete the pairing on both devices ,uninstall the bluetooth driver on the system .Send the service tag info ,OS info ( via private message ) so that I can forward  the link to the correct bluetooth driver .

Hoping to hear from you soon .

Kindest Regards ,

Hi, I am having the same problem with my dell XPS 13 (Windows 10). When connecting with a Bluetooth receiver, sometimes it works, the next time I want to use it, it doesn't connect, or it 'connects' with the Bluetooth thing, but as said by bbsbb  the device displays as an unenabled audio device.
The device works perfectly fine with my phone.
I have this problem with multiple Bluetooth devices in combination with my dell xps 13.
Every time this problems happens I have to struggle with removing and pairing again, restarting the Bluetooth device, removing the device in device manager, ...  ... multiple times until I am lucky and it connects for some time till it stops working in the middle of a song and then I have to go through all this hassle again... This is really frustrating knowing that I paid so much for an 'ultrabook' with drivers that can't even connect to a simple Bluetooth device!

I already checked for new drivers, but no luck....

Having the same problems as JN96 (using Dell XPS 13, Windows 10). Please advise for a fix.

windows key + S

Type (device manager) into search box

click on Device Manager

Expand Buetooth

Right lick on (DW1560 bluetooth 4.0 LE)

Choose Enable

Use this driver.

Works fine for my 2015 xps 13 9343 on Windows 10

en.community.dell.com/.../19628249