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Dell XPS 12 does not sleep properly and touchscreen sometimes stops working
My XPS 12 has been having problems with the touchscreen -- as other have reported -- where it will suddenly stop responding to inputs until I restart the PC. It seems as though this is a driver issue.
Also, I think the driver is causing problems when I put my PC in sleep mode (either by shutting the lid or flicking the power switch). When I try to turn the PC back on, instead of going straight to the lock screen, shows the Dell logo and starts booting Windows as if it had been shut down. Occasionally, I also get a blue screen with the following error: PAGE_FAULT_IN_NONPAGED_AREA
When I go on the events log, I get warnings like this at times where I'm sleeping and logging in:
- A multi-touch device reported inconsistent contact information.
- The driver \Driver\WudfRd failed to load for the device HID\VID_8087&PID_0A05\7&1953ea41&0&0000.
- Windows failed to resume from hibernate with error status 0xC0000001.
- The previous system shutdown at 01:36:47 on 23/12/2012 was unexpected.
- The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff880eb557374, 0x0000000000000000, 0xfffff80065a4d71a, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122312-6421-01.
- The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
When the touchscreen stops working, I have to restart the PC for it to work. It can sometimes work if flip the screen. This may be coincidence, but it tends to stop working when the device is in "laptop mode".
The issue is when the system wakes from sleep mode. I have configured Windows so that it sleeps when I close the lid or flick the power button. However, while it's sleeping, it seems to shut down, even though it is connected to a power source. I have restarted my system many times and this still happens. I'm sure that this happens because of a bug in the touchscreen driver, because all of the events in the event log are indicating a problem with it when I put the PC in sleep mode.
Also, I have forgotten to mention that I am using the latest version of the BIOS: A05. I have used versions A05, A04 and A01 and this has happened in all versions. I've also updated the cypress trackpad and audio drivers. None of these updates have stopped this bug from happening.
DELL-NIKHIL M
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Posted December 24th, 2012 06:00
Hi Josh T,
Since the issue got resolved after restarting the system then we have to wait for a patch from Microsoft.
Below is the link from Microsoft about the issue.
Please do get back to us for further assistance or information.
That KB article applies to Windows 7 and is about the touchscreen NOT working AFTER restarting the computer. I'm running Windows 8 and the XPS 12 touchscreen stops working before restarting the computer.
Also, as described above, a faulty driver (possibly the touchscreen driver) stops the computer from sleeping correctly and occasionally causes a blue screen to appear when resuming it from sleep. The blue screen gives me a PAGE_FAULT_IN_NONPAGED_AREA, which appears when there is a faulty driver.
DELL-NIKHIL M
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Posted December 25th, 2012 02:00
Hi Josh T,
Yes I do know the touch screen stops working before restarting and after you restart system it starts to function normal.
We have to wait for a patch from Microsoft. Once there is an update from Microsoft I will let you know.
I have the same issue. It is very disconcerting that you keep ignoring the problem the OP has clearly spelled out. How can you point us to an 2011 article regarding windows 7 when we are asking about an issue related to 2012 Laptop and Windows 8? I have a software background as does the OP judging by his initial post. This response borderline is disrespectful. Please tell us why the Dell Flagship device does not work and provide up to date information on a resolution. Restarting the PC means risking data loss. how is that a work around?
cor tadema
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Posted January 4th, 2013 22:00
Just like the others I have the XPS-12 with Windows 8 and for some reason the touch screen simply stops responding completely. The mouse still works and the screen updates, but the only way to get the touch screen to work again is a reboot of the laptop.
Likewise the screen sleep mode is a non reversible operation, it goes dark and only returns after a restart.
This looks a lot more to a hardware/driver related issue than something in the OS (specially if you can't see an error message in the event viewer and a reboot is the only thing that fixes it. I did not try to reload a driver to see if that fixes the problem, but whether it's Dell or Microsoft, without these issues fixed, we won't purchase any additional XPS-12 PC's and possible put a hold on the orders for the Latitude 10 tablets we ordered.
Dell, please provide a fix as soon as possible
Thanks
Cor Tadema
Director of IT
ORTEC International USA
spoiledfree
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Posted February 3rd, 2013 13:00
Has anyone got the answers from Dell about this problem?
cor tadema
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Posted February 3rd, 2013 17:00
Step one was to replace the motherboard and screen. After waiting for weeks due to a backlog the tech came out and replaced the motherboard and screen Unfortunately this did not fix the problem. Next was the plan to replace more parts including again the screen. I asume due to all the issues they still had a backlog on the parts and are now shipping out a brand new XPS 12. Might be a while however as the latest status was pre-production. Hope that the replacement has the bugs worked out and works properly. On a positive note: We are testing 2 Latitude 10 tablets and those have been working as designed without missing a beatspoiledfree
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Posted February 3rd, 2013 18:00
Thank You very much for your reply. I was afraid that it would probably be hardware issues. I wish Dell would fess up and recall all the bad XPS 12's so people didn't have to keep spending time trying to get this figured out .
DELL-NIKHIL M
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Posted December 23rd, 2012 09:00
Hi Josh T,
When the touch screen stops working what do you do to get it work
Are you facing issues when system wakes up from hibernate or sleep mode. As a work around you need to restart system. In case after restarting if the issue is resolved then we have to wait for a patch from Microsoft
Please do get back to us for further assistance or information.