UNSOLVED
Closed
Blue screen help
I have been having a blue screen error parity error/memory/hardware faulire, it would happen maybe one a week at random time, it might run fine for day then all of a sudden .. bam. I run the diagnostics and it does not seem to find aything wrong. After talk to dell support, who's fix for everything is format and reinstall, i decided to reinstall XP without a format just to see if that might help before i get drastic. Well after reinstall XP from the dell dvd, it's now asking me to activate Windows XP, so i try to onlne and it fails to connect. There is an option by phone which i will try, but i thought it was a pre-activated copy. no? I am hoping it will be ok if i do the phone method.
As for the reinstall do i need to also reinstall the dell drivers? or since i did not format they should still work?
Does anyone have any solution for my blue screen error? I would have said its a memory issue like the error suggests with either RAM or maybe the video card. After the pc crashes and i reboot all is fine again until again i get a blue screen. this link has a screen shot of the exact error http://undebug.org/general/dell-laptop-hardware-failure
Any help here would be great! thanks in advance.
I have an e1505
1gb ram
ATI x1400 video card
XP media edition
Message Edited by kicko on 07-23-2008 11:54 AM
Message Edited by kicko on 07-23-2008 11:55 AM
Message Edited by kicko on 07-30-2008 01:07 PM
Thanks for the quick reply!
Well i already reinstalled XP so i guess i will have to call. I have tried the full diagnotics and it does not seem to find an error. It's frustrating since dell only want to offer any new RAM or anything until i have reset my poor pc to 0.
Ok so i have formatted and reinstalled XP to no avail i still have this blue screen error. Now Dell wants me to open up the laptop and reseat the modem, wireless card and video card. I told them to really do not like the idea of opening my pc myself since it says NOTE these tasks should only be done by a qualified tech. Anyways If i do that will i void the warranty since they asked? and further more my warranty runs out in the end of august, I have done everything they asked so far, I just feel like i'm getting the runaround and this will not get fixed since time is against me. The blue screeen is the same from the link i posted above and seems only to happen more often when the pc has been on for sometime. When i run the diagnostics i do not get any error. After the blue screen i reboot and all is well again until next time, which could be a number of days.
any further help would be great!
I decided to throw in the towel on this one. The help i paid for has not been of any use. I have done everything asked of me to perform and still no luck. What more can i do???
I thnk its a lesson learned, 8 out of 10 times a extra warranty is not worth it.
As for Dell i think our relationship is over. I'm not mad but this has been going on since June and I feel like it will never be resolved at this point.
Message Edited by kicko on 08-15-2008 09:57 AM
ejn63
11 Legend
•
87469 Posts
•
321256 Points
564
0
Posted July 23rd, 2008 17:00
Installing XP over an already installed version requires activation, even with an OEM copy. You cannot activate an OEM copy automatically; you must call.
Before you go to that trouble, have you run the complete Dell diagnostics - including an extended RAM and hard drive test? If not, do so. F12 at powerup.