UNSOLVED
Closed
Biometric has stopped working
Hello,
I have a D620 that had been working fine for a week or two. Just today, the Biometric reader stopped working. When I attempt to re-enroll my fingerprint I get an error writin to database message. The fingerprints are in the system but they can't be written to the database. Is there a database file that needs to be rebuilt to get this working again?
Thanks.
I have a D620 that had been working fine for a week or two. Just today, the Biometric reader stopped working. When I attempt to re-enroll my fingerprint I get an error writin to database message. The fingerprints are in the system but they can't be written to the database. Is there a database file that needs to be rebuilt to get this working again?
Thanks.
powerman1660
9 Posts
769
0
Posted May 12th, 2006 18:00
Wave just released a fix for this database problem:
http://www.wave.com/support/CSC/CustomerService/Documents/PBA-004.htm
Hope this helps you guys.
-POWERmanpowerman1660
9 Posts
769
0
Posted May 16th, 2006 13:00
Here is a link describing how to download the biometric software again:
http://www.wave.com/support/CSC/CustomerService/Documents/PBA-002.htm
hope this helps.
-POWERman- I had to reinstall Windows on my system due to a major screw up on my part (long story). I reinstalled the TPM software and now I can't enroll again. Same problem as before. I applied the patch and also just upgraded to the software released today. Is there any way to remove the enrollment database so I can just start over? It seems to survive reinstallation of the software.
Thanks. Christopher_Tka
3 Posts
769
0
Posted June 7th, 2006 02:00
There is a utility shipped with the Wave Software ( deleteuser.exe) that will delete all fingerprints from the biometric software. It is located in "C:\Program Files\Wave Systems Corp\Dell Preboot Manager\temp". In order to use deleteuser.exe, vtapi.dll must be in the same folder. Copy vtapi.dll from the Dell Preboot Manager folder to the temp folder and execute deleteuser.exe to remove all fingerprint files.Do those steps and it'll get rid of the original fingerprints.- Thank you for the reply. I tried what you suggested and it did indeed delete the enrolled user. However, I still cannot enroll myself completely again. I continue to receive the "Cannot write to database" error when attempting to enroll. The following error appears in the Application Event Log after each unsuccessful attempt:
User is not initialized
at Wave.Authentication.AMInterface.AMCredential.IsUserEnrolled(String userNameIn, String domainNameIn)
thomasball
10 Posts
769
0
Posted May 11th, 2006 19:00
Have a few new D820 and the fingerprint reader functions for the Administrator. All other users get the "Error writing fingerprints to the database" when enrolling. When they attempt to login there are no fingerprints on record.
I have a feeling I am doing something wrong.
I may not have the concept completley understood.
Tom