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yaqz

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yaqz

12 Posts

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September 18th, 2008 14:00

BIG problem! Advice needed urgently!

Ok well I just recently bought a Dell XPS M1530. I upgraded a lot of stuff so it ended up costing me quite a lot. Ive owned it for about a week now...and this morning after my class I closed the screen, as normal. Carrying it my hand walked to the library. Set it on the table, opened it up and discovered that the screen was broken! Normally I would just send this in and get it fixed, but this laptop already cost me a lot, and so did school, and I really dont have any money left ! Will Dell not cover this under the standard warranty, as surely a screen which was built properly should not CRACK off such a gentle closing!
A further description of the crack is as follows:
At the top of the screen there is what appears to be a crack, and a big black blob.
A small little black line extends out from the left side of the blop, diagonally, about half way down the screen
another blob follows straight down the screen, at first in a black line, and then near the bottom changes to "stich like" black lines.
As you can imagine it is really upsetting for this to occur, especially after spending over $1500 on this thing. Any help would be greatly appreciated!
  • wildhogs3

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    Posted September 18th, 2008 14:00

    Hi,

     

    If you are under warranty Dell will cover your problem. If you go on Dell chat and expain your problem, they would send someone out to replace the screen. Dont call them because it transfers you to India. Just go on the online chat and it is so much easier. Also take a picture of the problem so that technical support can see what is wrong.

     

    Austin

  • yaqz

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    Posted September 18th, 2008 15:00

    Hmm...Ok well I sent dell and email, unfortunetly I cant get chat as it is not available for me. Im under the Dell Standard one year warranty. Hopefully I can get this fixed. Thanks a lot for your help. I just dont get how this could occur without even DROPPING my laptop or anything. At first I thought I was HALLUCINATING! Thanks once again, hopefully I can get this fixed quick and easy =)
  • stefanrp97

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    Posted September 18th, 2008 17:00

    I hope you purchased the complete care for accidental damage. You'll definitely need more than a years warranty for that system because of the nvidia graphics problems. Why pay so much for a system if you only pick a bogus warranty?
  • yaqz

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    Posted September 18th, 2008 19:00

    umm i upgraded a lot of stuff. And I just kept the standard 1 year limited warrany,

    My invoice says this...if dell refuses to fix it how much would it cost me around...

     

    1 Yr Limited Warranty with 1 Yr NBD Onsite Service and 1 Yr Tech Support

    specs are:

    Processor Intel® Core™ 2 Duo Processor T8300 (2.4GHz/800Mhz FSB, 3MB Cache)
    [223-5898]
    System Color and LCD cover Pattern Tuxedo Black
    [313-6439]
    Memory 4GB Shared Dual Channel DDR2 SDRAM at 667MHz (2 Dimms)
    [311-7823]
    LCD Screen & Camera Glossy, widescreen 15.4 inch LCD (1280x800) & 2.0 MP Camera
    [320-6690]
    Video Card 256MB NVIDIA® GeForce™ 8600M GT
    [320-6082]
    Label Windows Vista™ Premium
    [310-9516]
    Hard Drive 320GB 5400RPM SATA Hard Drive
    [341-5865

     

  • stefanrp97

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    Posted September 18th, 2008 21:00

    That warranty is fine for standard failures, but once that year is up, you'll be paying for that laptop several times over.
  • wildhogs3

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    Posted September 18th, 2008 22:00

    Hi,

     

    If you ever feel like your 1 year warranty isnt long enough, you can always extend your warranty. It will cost money though to extend it though. Probably no more than $250. It really depends how many more years you want it to be covered.

  • yaqz

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    Posted September 19th, 2008 03:00

    Hmm..k thanks for help...If I wanted to get complete coverage is taht an option? even tho I already have my system. I plan on calling dell and complaining for as long as necessary. Like a laptop screen should not just crack for no reason. It wasnt even exposed to any extreme cold/heat. Plus ive only had it for one week! Hopefully things will work out. Thanks for all the help.
  • stefanrp97

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    Posted September 19th, 2008 14:00

    I don't see why they would prevent you from purchasing that option as well.