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JonJavellana
8 Posts
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87302
July 18th, 2012 07:00
XPS 8300 Error Code: 2000-0415:
I shutdown my desktop perfectly fine last night. Earlier this morning, I turned it on, walked away and got my coffee. Came back its stuck on the XPS 8300 Logo.
I tried rebooting it, it finished fine. Until a couple of seconds after, it gave me a blue screen. Cant Pause Break it just auto rebooted itself. Then it brings me back to the frozen XPS 8300 logo.
I unplugged all unnecessary hardwares and just had my monitor, mouse, keyboard all plugged in. I ran Diagnostics, the only error its given me is:
Error Code 2000-0415
Validation 55247
Msg: Cables - Check the following cables: USB Cable 2;
Ive been hold intermittently by tech support every 2 minutes so I figured id post something here, LoL.
When I run it on Safe Mode with Networking, its running alright. I just cant open a game (eg. World of Warcraft) saying that a video card good enough wasnt detected.
Any tips or help would be appreciated. I also didnt install any new hardware or software beforehand.
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Dell-Zohaib R
4 Apprentice
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953 Posts
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Posted July 19th, 2012 12:00
Hi JonJavellana,
Welcome to the Community.
I appreciate the detailed troubleshooting and description of the problem that you have provided us. I have checked detailed description of the diagnostic error code you gave us. This requires you to perform the following steps:
1. Re-flash latest BIOS from the following link:
www.dell.com/.../DriverFileFormats
2. Secure cables at headers on the motherboard for any peripheral that you additionally attached to the machine or it came with the machine.
3. Retry the diagnostics.
If the error appears again feel free to get back to me.