UNSOLVED
J
JeanetteNW
40 Posts
0
1894
February 24th, 2002 00:00
Word 2000 question
I have Word 2000 and just recently started having a little trouble. When I open a new document and type a letter all is well but each time I go to Tools and click on envelopes and do the fill-in with the address to type the evelope, I get the following error message:
Epirpe 20
"An Error has occured in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click close. You will lose information you entered since your last save."
When I click close the this gray dialog box comes up:
Epirpe 20
"This program has performed an illegal operation and will be shut down. If problem persists, contact program vendor".
When I click on Details it says: Epirpe 20 caused a general protection fault in module EPIJNL20.DRV at 0002:0000bc68.
Any ideas on what to do? About a month ago, I could do nothing with word all of a sudden so I uninstalled and then reinstalled it and everything worked fine after that, even the envelopes.
I will appreciate anyones ideas.
Thanks,
Jeanette
Epirpe 20
"An Error has occured in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click close. You will lose information you entered since your last save."
When I click close the this gray dialog box comes up:
Epirpe 20
"This program has performed an illegal operation and will be shut down. If problem persists, contact program vendor".
When I click on Details it says: Epirpe 20 caused a general protection fault in module EPIJNL20.DRV at 0002:0000bc68.
Any ideas on what to do? About a month ago, I could do nothing with word all of a sudden so I uninstalled and then reinstalled it and everything worked fine after that, even the envelopes.
I will appreciate anyones ideas.
Thanks,
Jeanette
JeanetteNW
40 Posts
285
0
Posted February 24th, 2002 02:00
Thank you, Pamela. I will empty the temp files. I'm surprised that would affect the envelope wizard. I know so little of all the causes and effects that goes on in computers.
I do have an Epson printer. What are the Journal files and if they are corrupted is there anything that I can do about it?
- Jeannette,
The Epson Spool Manager manages special spool files called journal files. These contain the print data in an unprocessed form. The Spool Manager sends this data to the Epson Despooler for processing. The Despooler processes the data in segments, called bands. Once a band is finished, it is sent to the printer for printing. While the printer prints, the Despooler works on the next band.
Pamela
Vision without action is a
daydream.........
Action without vision is a
nightmare........
Message Edited on 02/24/02 08:20AM by Pamela
Message Edited on 02/24/02 08:21AM by Pamela JeanetteNW
40 Posts
285
0
Posted February 26th, 2002 00:00
Pamela,
Thank you so much for your help. I appreciate it.
Jeanette
Pamela
638 Posts
285
0
Posted February 24th, 2002 01:00
If that doesn't fix it, then your Journal files could be damaged or corrupted ( this is if you have an Epson Printer).
Go to MS-DOS prompt window,
Type CD\ (this will change to the root directory, C:\)
Type DIR *.JNL /S , (this will search the HDD for all Journal files)
Navigate to the directory where the *.JNL files are located,
Once in the directory, type DEL *.JNL, (this will delete the *.JNL files) .
Pamela