i totally agree with you.  I just bought an XPS 200 and received it last Thursday.  A brand new computer and everything should be working fine.  Well, I'm having monitor issues and called Dell Tech Support on Saturday.  I got transferred 3 different times to 3 different departments and I'm fed up with it.  I may just return this whole system and get an HP.

Nice tinhead, I agree with you 100%, usually if you buy a high end gaming machine you know a lot more about computers then the average person, I usually build my own but didn't have the time this time. Most of the problems that arise I take care of myself, because I don't want to be on the phone for 3 hours.

I had recently posted an article on the board that reported that Dell has just hired an ADDITIONAL 5,000 employees in India.

For some reason, I was censored and the article was deleted, but I don't know why? 

But, it's obvious that Dell is not going to fix their support problem and I anticipate the complaints to become more frequent.

Let's see how long it is before this message is deleted.....

pratzert,

Post are deleted for any of the following reasons:

1. This post contains an alternate version of a word that has prohibited use on the DCF. This includes using alternate words, symbols or characters to circumvent the content filter. If a word is not acceptable for posting in this forum, substituted versions of those words are also not acceptable.
2. This post contains one or more of the following non-public information; Dell employee name, Dell employee email, case number, tracking number, customer number, order number, service tag number.
3. This post contains information that suggests or implies advertising or promotions, junk mail, "spamming", chain letters, or unauthorized solicitation including, but not limited to, commercial and legal solicitation.
4. This post contains information that is one of the following; unlawful, harmful, threatening, insulting, attacking, abusive, harassing, defamatory, libelous, invasive of another's privacy, vulgar, profane, sexually explicit, obscene, racially or ethnically offensive or otherwise objectionable.
5. This post has deliberate attempts by you or someone on your behalf to evade or circumvent your suspension or termination of your rights to use the DCF violates these Terms of Service, constitutes an unlawful trespass to Dell's equipment and systems, and may result in legal action.

dont think about buying an hp. bad idea. i got one of those amd pavilions back around 2001 when xp 1st came out. so many hardware failures.hp failed reliability in my experience. dell has been good to me. but, if there should be  a problem, you should try to evaluate it 1st. or do a diagnostic scan or eliminate part by part. i understand being transfered is frustrating.(no offense dell)

i don't have an XPS - i have an Inspiron - but just have to say that Dell's "Customer Service" is unbelievably bad. I've just been transfered to 4 or 5 different people in different departments - none of them was actually able to help me. All i think i really learned was that the money i spent on extended tech support was wasted. Company's like IBM jsut have you send in your laptop (in a padded box which they send you next day) and take care of whatever needs attention and send it back within 3 days. I'm not going to buy a Thinkpad, but I'm certainly never buying a Dell again. Money wasted.

IBM thinkpads, no Lenovo Thinkpads - they were bought, have great reliability. And their customer service is great. No mix ups, no transfers, no bullony. Lenovo is the real deal(no offense dell) for laptops. Pay the little extra, to get the extra, to go the extra mile.

Suggest everyone in this thread with support issues/problems register them using the questionnaire the moderator posted to gather info:

http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=6089

 

clopezb,

The poll isn't to acertain how fast anybody answers the phone. It was setup to find out why customer could NOT reach the XPS Support Queue.