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cjl1961

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19 years ago

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cjl1961

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17 Posts

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March 21st, 2008 09:00

restoring a desktop back to the manufacturing specifications

A friend of mine has a desktop PC running XP. He has about 200+ errors on his computer. He bought it for his neice and neither to say, she has no clue what she is doing, mater of fact neither does he. Anuway. I was thinking the easiest way to correct this was to do what Dell had me do when I first got my laptop and got viruses on it. How can he reset his computer back to the manufacturing specifications? Dell had me press and hold a few buttons, I don't remember which ones. Can he do this to the desktop as well? Any help would be appreciated.

 

Also, if I asked this in the wrong section, forgive me and let me know what section I need to go into.

 

Chuck

  • P

    patrickacox

    270 Posts

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    Posted March 21st, 2008 10:00

    You could try CTRL + ALT + F11. If I remember right that will get you into the restore partition if there is a restore partition.
    Message Edited by patrickacox on 03-21-2008 12:47 PM
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    dave51_2fe887

    2 Intern

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    1286 Posts

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    Posted March 21st, 2008 12:00

    Run the Dell PC Restore Utility

    Power the computer on.

    When the Dell screen appears press and hold the Ctrl key on the keyboard, press the F11 key, then release them both at the same time.
    The Dell PC Restore by Symantec window appears.

     NOTE: Only press the keys one time, if you press them more than once you will receive a keyboard error and will have to start the process over. 


    Click the Restore button.
    A caution message appears advising that all data will be lost.

    Click the Confirm button.
    The progress window appears.
    When the restore is complete the message The system recovery process was successful. appears.

    Click the Finish button.
    The computer will restart.

    Your software is now back to the way it was when you first received your computer
    =======================================================================
    Also look here.

    http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=48EB3D21A647A0E8E040A68F5A2806A5&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=

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    shesagordie

    12 Elder

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    46017 Posts

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    Posted March 21st, 2008 19:00

    cjl1961

    What is the computer model?

    If you have a Dimension, or Inspiron, that was shipped after 7.16.04, you should have the Dell's PC Restore by Symantec utility on the hard drive, that restores the system to factory condition.

    Bev.


    ===================================================
    Please don't send me questions about your system by DCF Messenger.
    Post the issue in the appropriate Board, where they will be answered.

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