They will not ship the parts - call Customer Service and arrange a return, and re-order.

The order that I received did not include the Dual Nvidia® 512MB 8800GT.

Mind If I ask what did you get? 

Like ejn63 says, you need to contact Customer Care and tell them that you want to reject the PC and have a replacement with correct parts.  They should then set up a replacement order (more waiting) and arrange for rejected system to be collected.

(Did the packing slip / order confirmation state that your order included dual cards?)

---

@ricephil wrote:

But will not give me the promotion price that was current at the time I place the order.

---

The order and No.  was change by Dell Not Me

I have been giving the run a round for the last week By Dell.

Being pass off from one dept. to the other.

 All say return and re order at the current price.

That what they all say, return it and re order.

But will not give me the promotion price that was current at the time I place the order.

It would be a lot simpler to just sent the missing parts . Less time, less freight, less handing, no restocking cost and happy customer.

Dell will sent parts for computer under warranty.

I can’t see much difference between missing parts or warranty parts.

I am sure someone at Dell can do this.

I just want the computer I order on 02/26/2008 for the price Dell was asking for and I paid

Are you saying they wont honour the original offer?!  When I called and complained about damage (I didn't even bother powering it up), they agreed to replacement immediately.  I quoted the original order number and they just did the rest.  So, while I was miffed at the added delay to getting my system, I still benefited from the original price (I got the discount for the advance promotion).   I would expect them to do exactly same for you - if you bought a product from any retailer and it was faulty, you would expect to be able to reject it and get a replacement.  You should not have to place a new order - they should be replacing the faulty PC with a perfect one.  Check your order confirmation and/or online packing slip - if those state you should have had 2 cards then tell them you want a replacement or the additional card sent.

On the I place on 02/26/2006 was confirmed with Dual nvidia GeForce 8800 GT 512MB

by Email

The order I receive was a not the right order No. and did not have the Duel cards on the order packing slip.

Im not sure if a understand. correct me if i am wrong. 

You ordered a computer? (Which model?)

You ordered it with dual 8800GT's

When your computer came it only had one video card?

Did you look inside the computer?

I remember another post that someone ordered a 630 with dual gt's and from the back of the computer it only liiked like it had 1 card. but there were 2 cards inside. 2nd card didnt have any dvi,s-video ports. 

New at this

 What is the correct forum relates to this  issue?