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Blindmelonball
193 Posts
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April 1st, 2006 05:00
Did I Receive Wrong Machine?
I ordered an E510, Pentium D 820 Dual Processor (DIM E510,PD,820, 2.8 GHZ,HT). I ordered 1GB of RAM (1GB DDR2 SDRAM,533MHZ- 2X512MB,DIM,M). It arrived today.
When I opened the box, it was not packed tightly. That is, the monitor was in it's own box (I haven't opened it yet), but it was floating around since there was not enough packing. It was as if the packing was not completed. Anyway...
The Pentium sticker on the case says, "Intel - Pentium 4 HT inside", not, "Intel - Pentium D inside".
With all of my previous purchases, I've always received a user's manual. There was none this time, so I don't know how to open the case to look at the processor. I don't want to set it up just to see what processor is inside. I'd like to open the case and look inside, but I don't have instructions on how to open it. Can you tell me how?
Also, when I input my service tag to the Dell support site, the descriptioin for the processor looks fine (PROCESSOR, 80551, PENTIUM D SMITHFIELD FOR DESKTOPS, 820, SKT-T, MALE), but the description for the RAM looks like only 512MB (DUAL IN-LINE MEMORY MODULE, 512, 533M, 64X64, 8, 240, 1RX8), or I don't know how to read this correctly.
When I opened the box, it was not packed tightly. That is, the monitor was in it's own box (I haven't opened it yet), but it was floating around since there was not enough packing. It was as if the packing was not completed. Anyway...
The Pentium sticker on the case says, "Intel - Pentium 4 HT inside", not, "Intel - Pentium D inside".
With all of my previous purchases, I've always received a user's manual. There was none this time, so I don't know how to open the case to look at the processor. I don't want to set it up just to see what processor is inside. I'd like to open the case and look inside, but I don't have instructions on how to open it. Can you tell me how?
Also, when I input my service tag to the Dell support site, the descriptioin for the processor looks fine (PROCESSOR, 80551, PENTIUM D SMITHFIELD FOR DESKTOPS, 820, SKT-T, MALE), but the description for the RAM looks like only 512MB (DUAL IN-LINE MEMORY MODULE, 512, 533M, 64X64, 8, 240, 1RX8), or I don't know how to read this correctly.
Blindmelonball
193 Posts
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Posted April 1st, 2006 05:00
Ok, I googled and found out how to open the case. Two of the four memory slots have memory sticks in them, and I'll assume they are 512MB each.
I see the processor, but there's no indication of whether it's a Pentium D or a Pentium 4. Any way to tell without starting the machine up?
Also, should there be a user's manual?Blindmelonball
193 Posts
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Posted April 1st, 2006 06:00
@shesagordie wrote:
BlindmelonballDell does not use or ships hard copy owner's manuals for Dimension models, due to their Media Reduction Initiative, it's now installed on the hard drive, click the desktop icon to open the manual. If you want a hard copy, then you will have print it. Also, you should check to see if you have the XP reinstallation, applications and drivers & utilities CDs.
Bev.
Thanks for the reply.
I've ordered 7 laptops/desktops in the last 3 years. All came with user's manuals, that's why I was surprised.
The only CD that came was a Word Perfect CD. There was also a card that said:
------------------------------
Your new computer does not require an operating system CD or drivers CDs. Instead, if you ever need to reinstall your software, use one of the following methods.
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files.
OR
Dell PC Restore returns your computer to its original operating state.
To learn more about obtaining a copy of your operating system CD or drivers for your computer, visit support.dell.com/pcrt
----------------------------------
I plan to purchase the system CD. It was available at time of order, but not visible in the drop-down menu at that time.
I'm used to also getting the drivers CD. Can I order this, or is this a download from the dell site?
Thank you.jassu_rugged
37 Posts
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Posted April 1st, 2006 17:00
Well,that depends on the usage. if you want to work that way, you can go for that. I know this because got thousands of Dell system running, You order the CD's today, you gte them by tomorrow. So I prefer to use something when needed. Why get a CD and save that for suture use when you get that in a days time. Nothing tojassu_rugged
37 Posts
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Posted April 1st, 2006 17:00
Well,that depends on the usage. if you want to work that way, you can go for that. I know this because got thousands of Dell system running, You order the CD's today, you gte them by tomorrow. So I prefer to use something when needed. Why get a CD and save that for suture use when you get that in a days time. Do- Why wait for it to crash (or if you decide to upgrade to a larger HD) then have to wait for them to ship you the OS disk? If you don't mind having your PC down a couple of days no problem. Its always nice to have your backups handy for spur of the moment situations.
jassu_rugged
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Posted April 1st, 2006 17:00
Hey,
Do not have to worry about HDD crash. They can ship you a CD any time you need. So it is bettter to get that when you need it. I have a lot of people who know about all this. Also, keep the warranty updated, that helps a lot.
@Jassu_rugged wrote:
Well,that depends on the usage. if you want to work that way, you can go for that. I know this because got thousands of Dell system running, You order the CD's today, you gte them by tomorrow. So I prefer to use something when needed. Why get a CD and save that for suture use when you get that in a days time. Nothing toBad idea. Try calling the day after your warranty ends and see how fast the CD comes. If it comes. Try a month or two later. Get the CD NOW.shesagordie
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Posted April 1st, 2006 20:00
BlindmelonballAs your system is under warranty, you should be able to obtain all the CD's needed for a manual reinstallation [for free], but you may have to be politely persistent about it.
http://forums.us.dell.com/supportforums/board/message?board.id=sw_mediaexp&message.id=2495
Bev.
shesagordie
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46017 Posts
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Posted April 1st, 2006 05:00
Also, you should check to see if you have the XP reinstallation, applications and drivers & utilities CDs.
Bev.
Message Edited by shesagordie on 04-01-2006 02:00 AM