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Dell Phone Support
Dell gets knocked, and often rightly so, about their phone tech support, but two days ago I called about my ongoing HD problems with my 8400.
Ended up with a lady by the name of Gina (Philipines) who was the most professional, helpful, and knowledgeable tech rep I have talked to. What she didn't know, she admitted, and obtained conference calls. She treated me as if I were a valuable customer that needed fast and complete resolution to my questions and not just a phone call to get rid of with an answer that may or may not be accurate. I have had the misfortune to have had to talk to a number of tech reps in the last year, but this lady is the best. She deserves a raise, promotion, or bonus or all three.
She certainly tried to put Dell's best foot forward.
And, no, I did not get what I was wanting, but I was certainly treated with respect and courtesy. A new first.
Excellent to hear about your good experience. Hows your dell doing?
DELL DIMENSION 2350 @ 2.60GHZ INTEL CELERON,512MB OF RAM, 30GB HARDRIVE
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DELL DIMENSION 2400CE "DIMENSION 2400 CUSTOM EDITION" @ 2.80GHZ INTEL PENTIUM 4 NORTHWOOD CORE 533MHZ FSB, 1GB OF RAM (512 PCR2700),(512 PCR 3200), 80GB MAXTOR DIAMONDMAX PLUS 9 HARDDRIVE, NVIDIA GEFORCE FX 5200 PCI @ 256MB, 845GV CHIPSET; MODIFIED COOLING SYSTEM @ 2 80MM FANS, 1 PCI SLOT COOLING FAN(FOR FX 5200). www.geocities.com/ravipcplanet/
fudgieguys
1308 Posts
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Posted August 3rd, 2006 16:00
Message Edited by fudgieguys on 08-03-200610:45 AM