UNSOLVED
Customer support and XPS 420
So I am on my 2nd XPS 420 - 1st had a lovely sparking and arcing power supply straightout the box, second is sick (straight out of the box), very slow and constantly crashes. Candian tech support have been very helpful going through all the diagnostics and repairs but reckon I need to change this one to.
Before I go for the third 420 can somebody please convince me that an XPS 420 with Vista is going to run faster than a 3 year old Dell 8400 (wins hands down at the moment)
Also is there an e-mail address to use for customer support - they have yet to reply to their web contact forms going back 2 weeks and the Canadian and Indian helpdesks as helpful as they have been can't help with collection problems?
Grateful for any help as the spec on the XPS ilooks really good on paper!
Before I go for the third 420 can somebody please convince me that an XPS 420 with Vista is going to run faster than a 3 year old Dell 8400 (wins hands down at the moment)
Also is there an e-mail address to use for customer support - they have yet to reply to their web contact forms going back 2 weeks and the Canadian and Indian helpdesks as helpful as they have been can't help with collection problems?
Grateful for any help as the spec on the XPS ilooks really good on paper!
i too enjoy my XPS 420 - i left my dimension 4600 behind.
this is noticeably faster. vista needed getting used to, but
it's excitingly more enjoyable than XP.
i too had early problems with my XPS 420.
are you calling _THE_ Dell XPS Support?
being the owner of an XPS, you are entitled to the
better support. i'm not sure about canada, but here
in the states, i've used them and it was a good experience.
they answered my calls (twice i called them)
with 1 min. both times the guys were
knowledgeable and sincere.
joe
- Thanks for the replies so far - yes I have been speaking to the XPS support guys both in India and Canada, that's where we appear to be routed to in the UK. They are great for the techinical issues and what telling me what should be happening but as to sorting things out like collecting the faulty PC's and answering questions like when do I get the replacement its more difficult. The web support contact page completly ignores any requests for help, no mater how many times you post.
I have even been contacting the sales guy (who was great with the sale) in Ireland with my problems and all he has been able to do is to pass it onto his manager.
So this part of the Dell experience is not so good , thats why I was tring to get a standalone e-mail for customer services.
Maybe someone in Dell's customer support might read this and help?
wynand32
366 Posts
203
0
Posted February 9th, 2008 00:00
My XPS 420 is the fastest system I've owned, and I'm comparing that to a number of Core 2 Duo systems. Speed certainly hasn't been an issue.