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Cathy - Please help.....Anyone
I have a simple question that I have been working on for weeks now and can't seem to get anywhere. I have a Dimension L866r, 20.0 GB hard drive, 64MB of RAM, etc. I am trying to upgrade my memory. I simply want another 64MB stick for my PC. I want to order it from Dell due to the warranty policies and to prohibit possible problems down the road. I have tried and tried to order it from Dell.com under Accessories, Storage and memory. My system is not listed. I will enter my service tag at that time and will get an error. I also have tried to enter the manafacture number and parts number that was listed on my invoice and get an error when doing so stating that the numbers were invalid. I have also entered part numbers that Dell provided me with and I get the same scenario with returning errors. I was told that it may take up to 2 weeks for my service tag to be recognized by the system and it has been well over 2 weeks. What should I do at this point? This next thing is crazy and I cannot figure it out. I called Dell Accessories telephone number and was told by several people there that I cannot order 64MB of RAM through them because they are only new parts or something. This doesn't make sense to me considering my computer and it's parts are brand new. The CSR told me that I could only order this part through the spare parts division which only sells refurbished parts. This makes no sense to me. I do not want refurbished memory and would like to order a 64MB stick. Where do I go from here? I am very frustrated and have been every since placing this order. Can someone help me, please? Also, where can I go online to find my system and it's specific specifications. I do not know how to order memory for my PC through Dell due to all of the problems I have had. I even tried the "Memory selector" on the accessories page. I tried this both ways. I entered in my service tag and got an error again. I also then used the scroll down boxes for manafacture, model, etc. The highest Dimension listed was a L733r. Not a L866r so it is as if they will not allow me to order any upgrades for my PC through this website. Is this logical or correct or what? Please help if possible. I would appreciate any help offered. My customer number is 13708689 and my order number was 499918944 if needed. Thanks.
800
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Posted January 30th, 2001 22:00
Brian: You do have a way of getting into frustrating situations!!!
Sorry I don’t have an answer for you, but someone will, I am sure.
Have you been able to resolve some of the other problems you were having?800
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Posted January 30th, 2001 22:00
I had the same problem. I don't remember exactly how, but I think somewhere on the memory web page you can ask questions to a consultant. I did that and it took a few days, but my problem was solved by a consultant who responded to my email. Try sending and email to "presales_support@gigabuys.com". Don't forget the underscore between presales and support.
Cheers.800
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Posted January 30th, 2001 22:00
Yes Jim, thank you for asking. I have been speaking to a VP of some sort and things are finally getting done. I was only going to mention these problems to him as a last resort because I do not want to inundate him with all of these issues. So, I was hoping to get an answer here beforehand. Thanks again for asking.800
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Posted January 30th, 2001 22:00
Try Crucial.com. Click here. You will see your system is listed and you can upgrade to 512MB. You can add 1 DiMM to what you've got or replace what you have in it's entirety. As long as the Memory purchased does not damage the Mother Board, which is unlikely, your warranty will remain in force. You may have to remove the additional memory if warranty repair is required in the future. I will do further research on the warranty question and post back.
529
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Posted January 30th, 2001 23:00
I got the specs posted in my last post from this location:
http://support.dell.com/docs/systems/dmum/specs.htm#system_information
These specs are for several systems including the LXXXR systems. My concern with the memory type I posted is I wonder since it says 10ns if you can run the PC-100 dimm. Seems that the 10ns ones were PC-66 but may have come in PC-100 type.
Dave800
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Posted January 30th, 2001 23:00
if you can afford it, you might think about going up to 128 mb or more. Prices are good how and in my opinion it will really make a difference in your PC. Good luck800
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Posted January 30th, 2001 23:00
Brian,
The Dell Standard Warranty statement is Here
Edited: This link should work now
Clearly, the warranty will not cover the extra parts added to your system, nor does it cover any damage caused to the original parts caused by installing new ones. However, the warranty wording does not appear to void the warranty on any original components simply because other parts were installed. Coverage could only be denied if it could be shown the part failed as a result of the new part. So, if installing new memory burns out your motherboard or any other component, Dell does not have to pay for the replacement. However, if you install new memory and your CD-ROM drive later breaks within the warranty period, Dell has to replace it, unless the new memory somehow caused it to fail.
You may be interested in taking a look at Robert Hancock's Dell Dimension Upgrade FAQ Hope this helps. I would buy from Crucial if it were me--and I did.
800
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Posted January 30th, 2001 23:00
Thanks for your help. I appreciate it.800
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Posted January 30th, 2001 23:00
I will try to paste this as it appears to be the memory you need for this system from Dell's data base. Take these specs to a computer shop and buy one for your system. You could always take the one out and let them look at it. Micron is good memory and usually works well with Dell systems. It looks to me you need a 64mb 168 pin non-ECC Sdram PC-100 3.3v 10ns dimm.
Dave
Memory
Architecture
non-ECC SDRAM 168-pin modules
DIMM sockets
two; gold contacts
DIMM capacities
32, 64, 128, 256, and 512 MB
Minimum RAM
32 MB (64 MB for systems running Microsoft® Windows NT®)1
Maximum RAM
512 MB
Frequency
100 MHz
Clock cycle
10 ns (supports four clocks only)
CAS latency
three
SPD revision
1.2
Buffering
unbuffered
Voltage
3.3 V
Data bus width
64 bits
BIOS address
F0000h
1 Video memory uses 1 or 2 MB of system memory (RAM). Total RAM reported is 1 or 2 MB less than RAM installed.
irishlad
8 Posts
800
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Posted January 30th, 2001 22:00