UNSOLVED
Audio anomalies
I just got an XPS 720 Level 1 (stock, except I got the SoundBlaster X-Fi XtremeGamer card) running Vista Home Premium and everything has been cool for the most part. Last night, while listening to music and browsing the internet, all these weird screeching-type and popping sounds came out of my speakers, then I couldn't hear any audio. The odd thing is that when I try to play a song in iTunes, it's not that it doesn't play but I can't hear it.. I play the song but the seek bar on it never advances, so it doesn't even play the song. It's happened four times so far since 11PM last night.
I read in the XPS 720 FAQ that you need to turn off some setting on the Dell QuickSet software and use any lighting effect but one of them. The thing is, the setting was already off and I had "None" selected for my lighting effects. When I changed the lighting effect to one other than "None," the problem worsened.
What should I do here? As you might imagine, the problem is really annoying.
Message Edited by larry138 on 03-27-2008 10:44 AM
Message Edited by larry138 on 03-27-2008 10:58 AM
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Posted March 27th, 2008 15:00
Do a search and you'll find that many, many people with the Dell OEM SoundBlaster card have the same issue. My resolution was to ditch the Dell version and get a retail Creative card, which is working without issue.161
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Posted March 27th, 2008 15:00
larry138,
Remove and reseat the sound card into another PCI slot and test it.Message Edited by DELL-ChrisM on 03-27-2008 11:10 AM
DELL-Chris M (old account)
#IWork4Dell
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Posted March 27th, 2008 15:00
That's pretty ridiculous, given that you pay extra for the separate sound card. The "best" remedy shouldn't be having to trash a brand new sound card you paid $50 for. For the price of this system I expect it to not have issues like this. That's why I went prefab instead of self-built with this upgrade.
If I just uninstall the Dell QuickSet software will the problem go away? I'm willing to sacrifice light control for usability.
ChrisM: Will do.
Message Edited by larry138 on 03-27-2008 12:12 PM161
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Posted March 27th, 2008 16:00
I've moved the sound card to another PCI slot and have been listening to music for about half an hour - no problems so far. I'll give it another hour or two, and if anything comes up or I've had no issues (hopefully) I'll edit that into this post. Thanks for the help.
EDIT: It's been about 2 and a half hours since I reseated the card. I've been listening to music pretty much continuously in that time and haven't had a single abnormality. I think it's safe to say at this point that the problem is fixed. Thanks again for all the help.
Message Edited by larry138 on 03-27-2008 04:31 PM161
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Posted April 1st, 2008 03:00
Chris:
Throughout this forum, I've seen that you are one of the helpful people still doing some justice to Dell customers. Kudos to you & nice work.
larry138
51 Posts
161
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Posted March 27th, 2008 14:00