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Go to SolutionM17x R4 fan running high after recent update
After a windows update last night the fan started running about 2-3 minutes after startup as if i was gaming on a hot day. Really blowing hard and making a lot of noise. CPU pretty idle around 1%.
Rebooted about 10 times and occurred every time.
System history in PC checkup showed a bunch of new services were installed:
DDDriver
DellDataVault
DellDataVaultWiz
DellProf
SupportAssistAgent
Not sure what any of that is, and didn't ask for it, but whatever.
Anyway, watched task manager and noticed that when the fan goes ballistic and exe had popped up with DataVault in its name. So disabled the two DellDataVault services and problem solved! My nice quiet machine is back.
Just wanted to let Dell know so hopefully they can fix it properly.
Cheers
Crayola Kid
2 Posts
2296
1
Posted February 12th, 2015 13:00
When I removed the Support Assist, the issue corrected itself. I didn't have Data Vault installed.
Hungry Ogre
1 Message
7844
5
Posted February 14th, 2015 16:00
By process of elimination I isolated the Dell Data Vault service as the culprit of my GPU fan going Turbo.
- Windows+R and run "msconfig"
- Click on the Services tab
- Find "Dell Data Vault"
- Uncheck the check box
- Reboot
Leaving "Dell Data Vault Wizard" and "Dell SupportAssist Agent" checked and no fan issues since.
To disable auto-updates:
- Run SupportAssist
- Click the gear icon in top-right
- Click the Privacy tab
- Uncheck "I allow my system to receive these updates and alerts"
- (Optional) Uncheck "I allow Dell to collect Service Tag and other system usage data as described above"
- Click "Done"
I'm also missing Alien Autopsy and without warning. Ironically, it was the fan issue that caused me to go looking for AA. I have no idea what "Dell Data Vault" is or how it's used, but really enjoying my quiet laptop again.
The exact same thing happened to my M17x R4 today after yesterday's Window's updates. I set it back to the restore point created before the updates and it's back to normal. This wasn't the first time Windows updates have wreaked havoc on my computer.
Thank you! You saved me so much trouble. I was about to open up my laptop to see if something got stuck.
Was weirded out when I checked my CPU Heat and it was only 45... Yet my fan was going berserk. Also considered it being a virus but didn't see anything different in Task Manager since this was hidden. Wouldn't have noticed it in Services if it wasn't for you.
And Dell get your together. Never even heard of an update doing this, in fact I would like to point out that I never received any notification that this update would be installed. Also was never asked for permission to install it, although I do see SupportAssist replaced AlienAutopsy.
LoKi TrIcKsTeRR
2 Posts
1880
0
Posted February 12th, 2015 01:00
So I'm just curious.... is the constant running of the fans a bad thing? Will it cause other issues? I also have noticed with this update that the machine has been quite laggy during the simplest of tasks like word, browsing and even this comment screen took forever to load...
rain0922
23 Posts
1990
2
Posted February 11th, 2015 21:00
I looked in my PC Checkup history and had all the same Dell updates installed. I also noticed that it uninstalled my AlienAutopsy without my knowledge and replaced it with the Support Assist which I never had before. The restoration I did on my computer removed all of them and I have since reinstalled all the Windows updates and the computer is working fine again. It seems to be one of the Dell updates causing the problem. I've seen lots of other users complaining about the same problem today. I don't think it's a coincidence.